CHIRANTHI WATAPATHAGE
Trinity Beach,Australia
Summary
I am a Reliable, hardworking and energetic professional with a strong commitment to provide exceptional customer service as I believe customers are the core of any business. I have proven ability in prioritising my day and completing daily tasks within a timely manner whilst having a positive attitude. I believe with my experience and extensive training across a broad range of industries will make me a true asset to any company. I am eager to undertake the next stage in my career where I can further develop my skills whilst giving my best to my employer. Professional guest services professional with proven track record in delivering exceptional customer experiences. Adept at resolving complex issues efficiently while maintaining high standard of service. Strong collaborator with focus on team success and adaptability to changing needs. Skilled in communication, problem-solving, and fostering positive guest relations.
Overview
8
8
years of professional experience
Work History
Senior Guest Service Agent
Oaks Hotel Group
07.2014 - 09.2017
- Managed guest reservations with professionalism, ensuring a welcoming and courteous experience
- Proficient in three way balance, trust system, commission payments, folio picking and aged trial balance
- Recorded guest comments or complaints, referring customers to managers as necessary
- Provide reports for housekeepers and management, aiding in smooth daily operations
- Ordering Office supplies and stationaries ensuring a well-stocked and organised workplace
- Assist and train new staff members to develop their working ability
- Examined accounts for outstanding payments, investigated discrepancies, and resolved payment issues
- Prepared bank deposits, reconciled accounts, supported month-end closing, and generated monthly reports
Guest Service Agent
Jardine Motel (JMTI Pty Ltd)
02.2013 - 05.2014
- Fulfil all requests from guests to ensure their comfort and satisfaction
- Recorded guest comments or complaints, referring customers to managers as necessary
- Provide reports for housekeepers and management, aiding in smooth daily operations
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
- Ordering Office supplies and stationaries ensuring a well-stocked and organised workplace
- Chased up on, collect and allocate payments
- Carry out billing, collection and reporting activities according to particular deadlines
- Examine customer account details for non-payments, delayed payments and other irregularities
Production Worker
Cadbury Group
01.2010 - 01.2013
- Adjusted machine feed and speed if machine malfunctioned
- Changed equipment over to new product
- Helped achieve company goals by supporting production workers
- Started machine operations by inserting control instructions into control units
- Analysing production, quality control, maintenance and other operational reports, to detect production problems
- Monitored and adjusted production processes or equipment for quality and productivity
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance
Deli Assistant
Coles Supermarket
01.2012 - 06.2012
- Operated a cash register to process cash and credit card transactions
- Computed sales prices, total purchases and processed payments
- Resolve customer inquiries in a prompt, professional and caring manner
- Sliced, weighed and priced all meats
- Controlled freshness by rotating and coding all goods
- Promoted new products and weekly specials
- Unloaded all deli products and transfer to the storage area
- Good understanding about the health & safety
- Cleaned slicing machines and sanitized the entire work area
Education
Bachelor of Business Accounting -
Holmesglen Institute of TAFE
Chadstone, VIC01.2012
Diploma of Business Accounting -
Holmesglen Institute of TAFE
Chadstone, VIC01.2010
Certificate IV of Business Accounting -
Holmesglen Institute of TAFE
Chadstone, VIC01.2009
Diploma of Computer Studies -
IDM Pty Ltd
01.2005
Skills
- Strong communication skills
- Expert in customer relations
- Effective time management
- Excellent presentation and organizational skills
- Outstanding problem-solving abilities
- Proficient in PMS & Star Fleet
- Advanced MS Office skills
- Customer Service
- Time management expertise
- Decision-making capabilities
References
Available upon request
Timeline
Senior Guest Service Agent
Oaks Hotel Group
07.2014 - 09.2017
Guest Service Agent
Jardine Motel (JMTI Pty Ltd)
02.2013 - 05.2014
Deli Assistant
Coles Supermarket
01.2012 - 06.2012
Production Worker
Cadbury Group
01.2010 - 01.2013
Diploma of Business Accounting -
Holmesglen Institute of TAFE
Certificate IV of Business Accounting -
Holmesglen Institute of TAFE
Diploma of Computer Studies -
IDM Pty Ltd
Bachelor of Business Accounting -
Holmesglen Institute of TAFE
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