Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chiraprapha Khunkhamphra

Epping,NSW

Summary

Accomplished Housekeeping Supervisor with a proven track record at Empire Hospitality, enhancing guest satisfaction through meticulous attention to cleanliness and superior customer service. Expert in staff training and development, significantly improving team efficiency. Skilled in sanitation standards and guest relations, consistently maintaining top-quality environments and fostering positive customer relationships. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Pharmacy Assistant

Chemist Warehouse
05.2024 - 12.2024
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received incoming supplies and stocked in correct locations.

Housekeeping Supervisor

Empire Hospitality
12.2019 - 05.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.

Retail Sales Associate

Diaso
12.2018 - 12.2019
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Housekeeping Supervisor

AHS Hospitality
02.2016 - 12.2018
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.

Retail Sales Associate

Ally Fashion
02.2015 - 12.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Greeted customers and provided outstanding customer service.

Waitress Supervisor

Thai Resturant
03.2014 - 01.2015
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
  • Trained new staff to uphold service standards, ensuring consistency in customer experience.
  • Monitored dining area to ensure all guests received attentive service without delays.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.

Education

High School Diploma -

Magil College
Sydney, NSW
06.2015

High School Diploma -

Rosario Vittaya School
Thailand
05.2003 - 03.2006

No Degree -

Thai Traditional Medical Service Society School
Thailand
04.2010 - 01.2014

Excellent Level2 -

English Language Course AICE College
Sydney
02.2014 - 05.2014

Level A1 -

General English Course LloydsInternational College
Sydney
01.2015 - 03.2015

Skills

Housekeeping knowledge

Cleaning and sanitation

Guest Relations

Customer service-focused

Customer Service

Staff Scheduling

Training and mentoring

Health and safety compliance

Staff Training and Development

Cleaning techniques

Task assignment

Cleaning practices

Languages

Thai
Native or Bilingual
English
Professional Working

Timeline

Pharmacy Assistant

Chemist Warehouse
05.2024 - 12.2024

Housekeeping Supervisor

Empire Hospitality
12.2019 - 05.2024

Retail Sales Associate

Diaso
12.2018 - 12.2019

Housekeeping Supervisor

AHS Hospitality
02.2016 - 12.2018

Retail Sales Associate

Ally Fashion
02.2015 - 12.2015

Level A1 -

General English Course LloydsInternational College
01.2015 - 03.2015

Waitress Supervisor

Thai Resturant
03.2014 - 01.2015

Excellent Level2 -

English Language Course AICE College
02.2014 - 05.2014

No Degree -

Thai Traditional Medical Service Society School
04.2010 - 01.2014

High School Diploma -

Rosario Vittaya School
05.2003 - 03.2006

High School Diploma -

Magil College

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Chiraprapha Khunkhamphra