Chi Thanh Duong
Summary
Motivated and reliable delivery driver with over four years of experience in logistics and team management. Proven track record in delivering excellent customer service, supervising teams, and ensuring operational efficiency. Strong problem-solving skills and experience in recruitments, staff training and development.
Overview
10
10
years of professional experience
Work History
Senior Operation Manager
Woolworths Online/ Linfox
07.2024 - Current
- Manage a team of eight team leaders and 87 delivery drivers
- Reporting to Viet on a daily basis regards day to day operations
- Weekly operation meeting with Linfox and Woolworths
- Dealing with HR issues and Payrolls
- Manage and oversee operational compliances
- Eg: OTD, OTA, fatigue policies, safety, VOC (voice of customers) and complaints
- Last point of staff recruitment interview
- Monitor vehicle maintenance and compliances
Senior Operation Manager
Bevchain and Cleanaway for ALFA88
07.2024 - Current
- Report to Viet and Nam for daily operation reports
- Handling allocations for NSW and Queensland
- Working with 2 team leaders, one from each contract
- Dealing with HR issues and Payrolls
- Recruitment planning and staff developments
- Monitor vehicle maintenance and compliances
- Incidents and accidents investigation and closure
Team Manager and Delivery Driver
VT Logistics
04.2024 - 06.2024
- Efficiently delivered Woolworths online orders, consistently meeting tight deadlines
- Supervised morning shift drivers, ensuring punctuality and adherence to operational protocols
- Managed transitions between shifts, coordinating schedules and optimizing workforce efficiency
- Oversaw truck service schedules, ensuring timely maintenance and compliance
Head Manager and Delivery Driver
TBV Enterprises
04.2019 - 03.2024
- Delivered Woolworths online orders with a focus on timely execution and customer satisfaction
- Developed staff rosters and managed shift allocations to meet operational needs
- Led recruitment, training, and onboarding of new employees, fostering a collaborative team environment
- Addressed and resolved customer complaints, enhancing overall service quality
- Managed truck service schedules, ensuring compliance with maintenance requirements
Manager and Head Barista
Lotus Story Restaurant
10.2014 - 12.2018
- Managed daily operations, including staff hiring, training, and performance management
- Prepared high-quality coffee beverages and provided excellent customer service
- Handled cash management and ensured compliance with health and safety standards
Junior Assistant
Carol Tax Help
03.2018 - 09.2018
- Utilized Excel to categorize and compile tax invoices for client quarterly BAS reporting
- Assisted clients with superannuation inquiries by verifying details on the ATO website
Education
Bachelor of Business - Majoring in Accounting
La Trobe University
01.2017
Secondary Education -
St Johns Park High School
01.2013
Skills
- Customer Service
- Leadership
- Logistics Management
- Problem-Solving
- Technical Skills
References
- Viet Doan, Co-Director of VT Logistics, 0410 323 848
- Thai Binh Vo, Co-Director of VT Logistics and previous director of TBV Enterprise, 0412 982 873
Timeline
Senior Operation Manager
Woolworths Online/ Linfox
07.2024 - Current
Senior Operation Manager
Bevchain and Cleanaway for ALFA88
07.2024 - Current
Team Manager and Delivery Driver
VT Logistics
04.2024 - 06.2024
Head Manager and Delivery Driver
TBV Enterprises
04.2019 - 03.2024
Junior Assistant
Carol Tax Help
03.2018 - 09.2018
Manager and Head Barista
Lotus Story Restaurant
10.2014 - 12.2018
Secondary Education -
St Johns Park High School
Bachelor of Business - Majoring in Accounting
La Trobe University
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