Chithra Ramachandran
Berrinba,QLD
Summary
Experienced Delivery Lead well-versed in building positive relationships and driving successful outcomes. Passionate about optimizing processes, aligning teams, and exceeding client expectations. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Lead
Service Victoria
06.2021 - Current
- Led delivery of high impact digital online services for Victorian public such as Solar Homes rebate applications, Working with Children checks and fishing licenses
- Collaborated closely with stakeholders, including clients, project managers, and cross-functional teams, to ensure clear communication, manage expectations, and resolve any issues or conflicts
- Monitored project progress, identified risks and dependencies, and proactively implemented mitigation strategies to ensure successful project outcomes
- Conducted regular performance evaluations, provided feedback, and mentored team members to foster professional growth and enhance overall team performance
- Proactively worked with teams in developing and maintaining coding standards, tools, and best practices
- Implemented metrics and reporting mechanisms to track project delivery performance and provide actionable insights for process improvement
- Maintained strong relationships with clients, addressing their concerns and ensuring customer satisfaction throughout project lifecycle.
Quality Lead
Service Victoria
01.2020 - 06.2021
- Led cross-functional teams in identifying and addressing quality issues, driving continuous improvement initiatives
- Advocated for quality as an end-to-end responsibility of teams
- Paired with and coached developers on test automation and testing practices
- Established and monitored key quality performance indicators, providing regular reports to management
- Developed & maintained automated API and UI test frameworks within Cypress BDD framework
- Coordinated with product and engineering teams to ensure quality is considered early and throughout the development lifecycle.
Scrum Master / Lead QA
Solvup
10.2016 - 12.2019
- Played a key role in the design, implementation and testing of the application during transition of the application from legacy systems to microservices
- Led and coached the distributed scrum teams (India and Australia) in adopting and practicing Scrum principles, ceremonies, and values
- Facilitated sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring effective communication and task alignment among team members
- Empowered teams to self-organize and make informed decisions
- Led cross-functional teams in the successful onboarding of clients like Myer, Kogan and Officeworks, ensuring adherence to project objectives, timelines, and budget
- Oversaw quality control processes, ensuring that deliverables met or exceeded client expectations
Quality Analyst
PerformanceCentre
01.2016 - 10.2016
- Defined testing strategies and automation practices for the web application
- Independently Developed Cucumber (Java) based BDD framework for functional testing of the entire application
- Integrated all the functional and non-functional tests in the CI pipieline (Jenkins)
- Devised test strategy for regression and hotfixes to adapt to continuous delivery plan of fortnightly releases
Senior Design Engineer
Intel
12.2012 - 03.2014
- Design and implementation of Intel Xeon microprocessor and server systems
Senior Design Engineer
AMD
07.2010 - 12.2012
- Design and implementation of AMD processor families targeted for server systems
Design Engineer
Wipro
08.2006 - 07.2010
- Design of ARM processor based systems to be used for Anesthesia Delivery System for medical applications.
Education
Bachelor of Electronics And Communication
Model Engineering College
Cochin, India03.2006
Skills
- Project Management
- Team Leadership
- Agile Methodologies (Scrum, Kanban)
- Technical Knowledge
- Stakeholder management
- Risk Management
- Client Relationship Management
- Continuous improvement
- People Management
- Conflict Resolution
- Communication
- Adaptability
Certification
AWS Cloud Practitioner
Certified ScrumMaster (CSM)
Timeline
Delivery Lead
Service Victoria
06.2021 - Current
Quality Lead
Service Victoria
01.2020 - 06.2021
Scrum Master / Lead QA
Solvup
10.2016 - 12.2019
Quality Analyst
PerformanceCentre
01.2016 - 10.2016
Senior Design Engineer
Intel
12.2012 - 03.2014
Senior Design Engineer
AMD
07.2010 - 12.2012
Design Engineer
Wipro
08.2006 - 07.2010
Bachelor of Electronics And Communication
Model Engineering College
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