Chitkanya Chaiboonta
Apt 913/39 East Street Granville ,Nsw
Overview
7
7
years of professional experience
Work History
Sales Representative
UNIQLO
Chiangmai
07.2017 - 04.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
Barista
Roastniyom
Chiangmai
06.2016 - 07.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Bachelor Of Arts - Fine Arts
Rajamangala University of Technology Lanna
Chiangmai 05.2016
Skills
- Upselling Techniques
- Microsoft Office
- Solution Planning
- Flexible Hours
- Active Listening
- Campaign Support
- Positive Customer Engagement
- Negotiation
- Microsoft Outlook
- Plexis Software Plexis POS
- Microsoft Excel
Languages
English
Limited Working
Timeline
Sales Representative
UNIQLO
07.2017 - 04.2023
Barista
Roastniyom
06.2016 - 07.2017
Bachelor Of Arts - Fine Arts
Rajamangala University of Technology Lanna