Chloe Abbott
Customer Service Representative
Heatherton
Summary
Detail-oriented healthcare administration student with a Certificate IV in Health Administration underway, complemented by extensive customer service experience across banking and retail sectors. Proven track record in managing sensitive information, delivering exceptional client service, and maintaining high operational standards. Demonstrates strong adaptability in fast-paced environments, combining administrative expertise with outstanding communication skills. Seeking an entry-level healthcare administration position to apply current studies and transferable skills.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
National Australia Bank (NAB)
Melbourne, Victoria
02.2023 - 11.2023
- Processed sensitive customer transactions with strict adherence to privacy and confidentiality protocols
- Maintained accurate documentation and records while following regulatory compliance requirements
- Demonstrated exceptional attention to detail in data entry and verification processes
- Communicated complex information clearly to diverse clientele
- Developed strong problem-solving skills in a fast-paced environment
Barista
Ferguson Plarre's Bakehouse
11.2023 - Current
- Manage multiple customer requests simultaneously in a high-volume environment
- Process transactions accurately using point-of-sale systems
- Maintain detailed product knowledge database for customer inquiries
- Demonstrate strong interpersonal skills with diverse customer demographics
- Collaborate effectively with team members to ensure operational efficiency
Barista
Flavours Patisserie
02.2022 - 02.2023
- Managed customer information and orders through digital systems
- Balanced financial records with high accuracy
- Developed strong rapport with regular customers through personalised service
- Maintained organised work environment while prioritising tasks efficiently
- Demonstrated adaptability by fulfilling multiple roles as required
Education
Certificate IV in Health Administration - Health Administration
Holmesglen Institute of TAFE
Melbourne, VIC 04.2001 -
Bachelor of Communication - Journalism & Public Relations
Deakin University
Melbourne, VIC 04.2001 -
Skills
- Medical Records Management
- Patient Scheduling
- Healthcare Privacy Compliance
- Medical Terminology
- Administrative Documentation
- Medical Office Software
- Data Entry & Management
- Insurance Processing
- Client Communications
- Office Organisation
Accomplishments
- Red Shield Appeal volunteer - helped raise over $4,000
- Created sanitary packs for women in need
- Assisted elderly neighbours with health appointment transportation
- Supported community health initiatives
Qualifications
Certificate IV in Health Administration (In Progress)
First Aid Certificate (HLTAID011 Provide First Aid) - Expires 15/09/2027
CPR Certification (HLTAID009 Provide Cardiopulmonary Resuscitation) - Expires 15/09/2027
Basic Emergency Life Support (HLTAID010) - Expires 15/09/2027
NDIS Workers Screening Check
Victorian Driver's Licence
Timeline
Barista
Ferguson Plarre's Bakehouse
11.2023 - Current
Customer Service Advisor
National Australia Bank (NAB)
02.2023 - 11.2023
Barista
Flavours Patisserie
02.2022 - 02.2023
Certificate IV in Health Administration - Health Administration
Holmesglen Institute of TAFE
04.2001 -
Bachelor of Communication - Journalism & Public Relations
Deakin University
04.2001 -
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