Summary
Overview
Work History
Education
Skills
Affiliations
Volunteering
Proficient In
Timeline
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Chloe Allan

Lennox Head,NSW

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.


Possesses strong communication and interpersonal skills with demonstrated connection to the Northern Rivers Business Community.


Creative problem solver with strong analytical and critical thinking skills.


I will work for your organisation as if I am a shareholder, I can't help it - this is how I have approached every role, from my first after school job in the Lismore Kebab shop through to my current role as COO at Subpod. I have owned two businesses, but whether I am an employee or the employer, my obsession with creating success for the organisation I represent does not differ.


Overview

18
18
years of professional experience

Work History

COO

Subpod
02.2020 - Current
  • Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
  • Developed high-performing teams through effective hiring, training, and performance management strategies.
  • Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
  • Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
  • Oversaw the development of new products or services from conception to market launch.
  • Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
  • Conducted market research to guide informed decision-making about potential investments or expansions into new markets or industries.
  • Redesigned organizational structure for optimized reporting lines and resource allocation.
  • Evaluated emerging technologies as potential tools for enhancing business processes or improving overall performance.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Identified and mitigated operational risks to minimize potential negative impacts on organization.
  • Managed crisis response to minimize potential negative impacts on company.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Managed procurement activities to secure resource acquisitions at best possible cost.
  • Represented organization at external meetings and events to promote and build relationships with key stakeholders.
  • Developed quarterly business plans to evaluate cost projections.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Represented organization at industry conferences and events.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Devised and presented business plans and forecasts to board of directors.


General Manager - Co Founder

Aurora Suspended Fires
01.2015 - 12.2019
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Drama Teacher

Shearwater Steiner School
01.2013 - 12.2014
  • Improved students'' communication skills through targeted public speaking exercises and constructive feedback.
  • Developed strong relationships with parents, fostering open communication to support student growth and progress.
  • Collaborated with colleagues to create interdisciplinary lessons that connected drama concepts to other subjects.
  • Organized school-wide drama productions, managing auditions, rehearsals, and technical aspects for successful performances.
  • Expanded program offerings through securing funding grants and developing partnerships with local theaters and arts organizations.
  • Scheduled shows and performances in accordance with school calendar.

English Teacher

Richmond River High School
01.2012 - 12.2013
  • Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Assisted struggling students through targeted interventions, leading to increased academic success.
  • Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
  • Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
  • Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
  • Mentored new teachers within the department, sharing best practices and offering guidance on effective teaching methods.
  • Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
  • Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Established and maintained professional relationships with students, staff, parents and community members.
  • Built variety of formative and summative assessments to measure student progress.

Video Editor - Founder

Flash Pictures
07.2007 - 12.2011
  • Collaborated with production teams to ensure cohesive storytelling and visual continuity across multiple projects.
  • Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
  • Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
  • Created compelling trailers and promotional materials to showcase projects and attract new clients.
  • Designed custom graphics and animations to enhance visual storytelling in video productions.
  • Contributed to brainstorming sessions for concept development, offering insight into effective editing techniques that support storytelling goals.

Copy and Content Writer

Able Video & Multimedia
02.2006 - 06.2007
  • Revamped website copy to enhance user experience, resulting in reduced bounce rates and increased time on site.
  • Conducted thorough research to inform accurate, informative, and timely content pieces for various industries.
  • Edited fellow writers'' work for grammar, tone, style, as well as factual accuracy to uphold company standards.
  • Developed creative concepts for integrated marketing campaigns that drove brand awareness and customer acquisition.
  • Optimized landing pages by crafting attention-grabbing headlines and persuasive call-to-actions that increased conversions.
  • Created compelling case studies highlighting client success stories to reinforce the value proposition of products or services offered.
  • Delivered original blog articles addressing industry trends which positioned the company as an authoritative thought leader.
  • Developed content for press releases and newsletters to promote products and services.
  • Formatted content to adhere to industry-specific style guides.
  • Created content for websites and online publications.

Education

Certificate in Dramatic Art - Performing Arts

North Coast Academy of The Arts
Lismore

Advanced Diploma - Performing Arts

Western Australian Academy of Performing Arts
Perth, WA
12.2023

Bachelor of Arts - Creative Writing & Multimedia

Southern Cross Universtity
Lismore
09.2006

Diploma of Education - English & Drama

Southern Cross University
Lismore, NSW
11.2011

Skills

  • Strategic Partnerships
  • Operations & Logistics Management
  • International Business
  • Quality Assurance
  • Inventory Control
  • Supply Chain Management
  • Brand Management
  • Public & Media Relations
  • Project & Event Management
  • Social Media Management, SEO Strategy & Website Building

Affiliations

  • Sampson Challenge - I'm really into being strong and can flip a tyre for you no worries :)

Volunteering

Resilient Lismore

Large Donations Coordinator

During the Lismore Floods we moved our Subpod Offices to SCU and maintained daily ops for Subpod whilst donating 20 hrs pw for four key staff to take up roles at Resilient Lismore. 


I took on the role of Large Donations Coordinator. I helped to set-up an automated ticketing system supported by Monday.com at first and then by volunteers from Atlassian.


I coordinated large scale donations with Lifeline and Givit to be distributed across various local flood response groups.

Proficient In

  • Xero
  • Salesforce.com
  • CIN7 (DEAR)
  • Monday.com
  • Inventory Planner
  • Social Media Scheduling (Native, Hootsuite, Latergramme)
  • Gorgias
  • Canva
  • Word & Excell
  • Finalcut Pro
  • Shopify, Wordpress & Squarespace
  • Google Analytics & Google Ads
  • Float - cashflow forecasting

Timeline

COO

Subpod
02.2020 - Current

General Manager - Co Founder

Aurora Suspended Fires
01.2015 - 12.2019

Drama Teacher

Shearwater Steiner School
01.2013 - 12.2014

English Teacher

Richmond River High School
01.2012 - 12.2013

Video Editor - Founder

Flash Pictures
07.2007 - 12.2011

Copy and Content Writer

Able Video & Multimedia
02.2006 - 06.2007

Certificate in Dramatic Art - Performing Arts

North Coast Academy of The Arts

Advanced Diploma - Performing Arts

Western Australian Academy of Performing Arts

Bachelor of Arts - Creative Writing & Multimedia

Southern Cross Universtity

Diploma of Education - English & Drama

Southern Cross University

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Chloe Allan