Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Chloe Amitrano

Melbourne

Summary

Proven team leader and customer service expert from Jetstar Airways, I am effective when managing emergencies and enhancing passenger satisfaction. Demonstrated initiative and ensuring safety and positive interactions across diverse teams at McDonald's. Excelled in complaint handling and safety awareness, contributing to a cohesive, efficient workplace without compromising service quality. Most importanty, always staying positive.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cabin Crew Member

Jetstar Airways
10.2023 - Current
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Consistent and clear communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Served beverages and food items from service carts.
  • Collected rubbish, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean with priority being OTP
  • Responded to passenger emergencies to provide first aid.

IFA Shift Manager

McDonald's Restaurant
12.2022 - 10.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively, positively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Implementing kind but stern management skills and trust with crew to have a positve workplace morale

Crew Coach

McDonald's Restaurant
02.2021 - 12.2022
  • Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
  • Recognized crew members regularly, encouraging continued excellence and dedication to their roles.
  • Open communication among crew members, fostering trust and collaboration within the workplace.
  • Have full knowledge on standard operating procedures, and being able to implement that to new crew.

Crew Member

McDonald's Restaurant
03.2019 - 02.2021
  • Worked front counter, drive-thru handling and full filling 1500+ orders a shift.
  • Prepared meals, adhering to fast food standards and regulations.
  • Cash handling, eftpos handling with POS systems effectively.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Year 12 VCE - Legal Studies, Psychology, Music, Business

Carrum Downs Secondary College
Melbourne, VIC
10-2022

Skills

  • Customer Service
  • Reliability and punctuality
  • Cultural sensitivity
  • Teamwork
  • Safety awareness
  • Complaint handling
  • Initiative
  • Positive employee interaction
  • Teamwork

Certification

- Certificate III in Retail

- Advancing your leadership course (McDonalds)

- First Aid Training

- Fire Training

- Certificate of Cabin Crew Training completion at Jetstar Airways.

Interests

Music, Customer Service, Aviation, Law

Timeline

Cabin Crew Member

Jetstar Airways
10.2023 - Current

IFA Shift Manager

McDonald's Restaurant
12.2022 - 10.2023

Crew Coach

McDonald's Restaurant
02.2021 - 12.2022

Crew Member

McDonald's Restaurant
03.2019 - 02.2021

Year 12 VCE - Legal Studies, Psychology, Music, Business

Carrum Downs Secondary College

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Chloe Amitrano