Chloe Andrew
East Perth,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings, with experience in multiple industries managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
Venue Support Officer
Queens Tavern
12.2022 - Current
- Processing and reconciliation of financial data - increasing compliance results and allowing management to make informed business decisions
- Purchasing and reconciliation of goods and services relating to the operations
- Creating and maintaining relationships with internal and external stakeholders and suppliers
- Ensuring the timely processing of recruitment and payroll paperwork
- Management of function bookings, including system optimisation - increasing function bookings by 20%
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption
Owner Manager
Studio Misfits
01.2021 - 12.2022
- Founded and managed hair salon, growing revenue to $300,000 in two years with all staff working a 4 day work week.
- Implementation and creation of salon space, concept and systems
- Overseeing fit out project and ensuring salon was ready on time for launch
- Creating and maintaining relationships with internal and external stakeholders and suppliers
- Ensuring consistent supply and maintenance of required stock and equipment
- Processing of payroll including PAYG, superannuation and BAS (Xero)
- Account reconciliation, Accounts receivable and Accounts Payable (Xero)
- Budget Management
- Data management
- End to end recruitment strategy & implementation
- Implementation of in salon and external training via group training providers (apprenticeships, traineeships and niche training)
- Development and implementation of procedures regarding inclusive service for clientele (with emphasis on neurodivergent clients)
- Business planning activities
- Development of social media & marketing strategies
- Customer Service - in person, via phone, via Zoom and online.
Processes And Procedures Consultant
Visia Financial Services
02.2021 - 05.2021
- Consulted with staff and management regarding current procedures, role and efficiencies
- Developed end to end processes to improve compliance and efficiency
- Identified areas where further training was required for staff
- Training of support and administration staff in key areas identified by staff and management
- Setting up efficiency in data management including templates and procedures
- Conducted fact finding phone calls with clients and prepared financial data for preparation of advice documents
- Auditing of client files to ensure compliance to relevant legislation
- Assist in preparation of client data in Xplan, using WealthSolver
- Management and troubleshooting of data integration in Xplan
Tao
Hair
01.2017 - 12.2020
Staff Coordinator
WA Spit Roast
06.2012 - 02.2017
- Managing, training & rostering of 100+ staff
- Recruiting for Christmas period
- Creating structured recruiting and training programs
- Moving role to an electronic format
- Coordinating staff across multiple sites
Team Leader
Interwest Financial Services
08.2009 - 06.2012
- Managing & training client services staff
- Prepare documents for clients
- Actively monitor implementation of advice across superannuation, banking, managed investments, annuities and risk
- Create & maintain electronic workflow within COIN
- Plan, manage and execute events.
Education
Graduate Certificate - Operations Managment
Australian Institute of Management
Sydney04.2024
Bachelor of Arts - History
University of Notre Dame Australia
Certificate III - Hairdressing
South Metro TAFE WA
05.2018
Skills
- Process & Procedure Development
- Staff Development
- Microsoft Office
- H&L, Pronto, Xero, Microsoft Excel, Canva, Meta Business Suite, Coupa
- Workflow Planning
- Financial Management and Reporting
- Interpersonal Sensitivity
- Customer Service
- Time Management
- Problem Solving
Accomplishments
- Developed easy to use Allergen Matrix for Food Ops, allowing chefs from each venue to easily document their menu
- Developed Auditing Framework document, allowing multiple auditors & stakeholders easy access to results at a state and venue level
- Improved compliance training completion timeline from 3+ months to 2 weeks.
- Creation of function processes and templates optimising booking process
- Development and implementation of service program for neurodivergent clientele
- Coach & develop staff from apprentice to business owner
Timeline
Venue Support Officer
Queens Tavern
12.2022 - Current
Processes And Procedures Consultant
Visia Financial Services
02.2021 - 05.2021
Owner Manager
Studio Misfits
01.2021 - 12.2022
Tao
Hair
01.2017 - 12.2020
Staff Coordinator
WA Spit Roast
06.2012 - 02.2017
Team Leader
Interwest Financial Services
08.2009 - 06.2012
Graduate Certificate - Operations Managment
Australian Institute of Management
Bachelor of Arts - History
University of Notre Dame Australia
Certificate III - Hairdressing
South Metro TAFE WA
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