- Gym Workouts
- Hiking
- Animal lover
- Avid reader
- Live music
Chloe Anning
Summary
Dynamic Retail Store Manager with a proven track record at Gorman - Factory X, enhancing shopping experiences and boosting sales through expert visual merchandising and effective team training. Skilled in customer service and upselling, successfully increased transaction values and fostered a positive work environment, leading to higher employee retention.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Gorman - Factory X
06.2021 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock and maintain sales floor levels to meet customer needs.
- Trained employees on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of products.
- Reduced shrinkage levels by monitoring stock, conducting staff training, and implementing loss prevention initiatives.
- Continuously updated visual merchandising to optimize product placement for enhanced visibility and impulse purchases from customers.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared weekly comprehensive reports detailing key KPIs such as sales figures and foot traffic levels that were shared with the team to pinpoint areas of improvement.
- Ensured compliance with company policies and local regulations regarding safety standards.
- Boosted employee retention rates by fostering a positive work environment and providing growth opportunities.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Casual Team Member
Kmart
04.2017 - 06.2021
- Assisted customers to ensure an excellent shopping experience.
- Coordinated with team members for efficient store operations.
- Enhanced store presentation through effective merchandising and organization.
Casual Sales Assistant
Super Dollar Stores
02.2015 - 04.2021
Education
Certificate - Manage Disrespectful, Aggressive Or Abusive Custom
Australian Retailers Association Institute
Melbourne, VIC07-2024
High School Diploma -
Rosny College
Rosny Park, TAS11-2019
Skills
- Customer service
- Highly motivated
- Visual merchandising
- Point of sale systems
- Shift scheduling
- Multitasking and organization
- Goal setting
- Relationship building and management
- Retail employee training
- Upselling and cross selling
Interests
Timeline
Retail Store Manager
Gorman - Factory X
06.2021 - Current
Casual Team Member
Kmart
04.2017 - 06.2021
Casual Sales Assistant
Super Dollar Stores
02.2015 - 04.2021
Certificate - Manage Disrespectful, Aggressive Or Abusive Custom
Australian Retailers Association Institute
High School Diploma -
Rosny College
Similar Profiles
Spencer HeeneySpencer Heeney
National Coordinator at Factory XNational Coordinator at Factory X
Maddison RowleyMaddison Rowley
Online Sales Manager at Factory XOnline Sales Manager at Factory X
Elsa PritchardElsa Pritchard
Retail Assistant at GormanRetail Assistant at Gorman
Caleb WiemerCaleb Wiemer
Retail Store Manager/Retail Store Representative at Prime Communications AT&TRetail Store Manager/Retail Store Representative at Prime Communications AT&T
Ankur KatochAnkur Katoch
ASSISTANT STORE MANAGER /Retail Store Manager at David JonesASSISTANT STORE MANAGER /Retail Store Manager at David Jones