Carla Armstrong

• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Ordered parts for customers, repairs, and service departments for use in cleaning equipment.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Rostering using Dimensions platform
• High level of merchandising skills. New store set ups and refurbishment.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• High achievements in stores KPI
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Lead WHS meetings and daily logging of hazards and safety lead conversation through SCA worms platform.
• Hiring off new staff and training.
• Half yearly stock takes.
• Fitment and service training.
• Phone enquires
• Spare parts service and orders
• Daily customer service
• Rotated merchandise and displays to feature new products and promotions.

As Above

As above

Worked part time 3IC while my two daughters were young.

As above

As Above

• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Operated register to process payments and collect cash payment for order totals.
• Maintained productive, efficient approach to all tasks.
• Resolved issues quickly to maintain productivity goals.
• Helped customers complete purchases, locate items and join reward programs.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.