Chloe Balcombe
Traralgon,VIC
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Enthusiastic worker with a strong work ethic, willing to give anything a try and support team members.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Pet Barn
10.2023 - Current
- Managed operations for customer service and store presentation.
- Trained team members on sales techniques and product knowledge.
- Assisted with inventory management, stock replenishment, and organization.
- Implemented promotional displays to boost product visibility and sales.
- Monitored cash handling procedures for accuracy and compliance.
- Resolved customer inquiries and complaints to maintain satisfaction.
- Oversaw daily cash discrepancies, inventory shrinkage, and write-offs.
Sales Assistant
Pet Stock
10.2020 - 09.2023
- Assisted customers in product selection and inquiries, enhancing shopping experience.
- Processed transactions using point-of-sale, ensuring efficient checkout.
- Maintained and organized merchandise displays.
- Collaborated with team to manage inventory and replenish stock.
- Conducted full store cleans.
Sales Assistant
Nutrien Ag Solutions
05.2018 - 09.2020
- Processed transactions accurately while ensuring high customer service.
- Aided customers in locating products and checking inventory across stores.
- Provided prompt, polite support to customers in-person and via phone.
- Facilitated informed purchasing decisions with detailed product knowledge.
- Stocked merchandise, labeled items, and organized by size or color.
Receptionist
Goodlife Physiotherapy
03.2017 - 04.2018
- Managed front desk operations for effective communication and inquiries.
- Coordinated appointment scheduling to enhance workflow and client interactions.
- Delivered exceptional customer service by promptly addressing client needs.
- Greeted visitors and customers, offering friendly and knowledgeable assistance.
- Maintained cleanliness of reception area for positive visitor impressions.
- Processed cash transactions and accurately recorded sales and payments.
Education
Lavalla Catholic College
Traralgon, VIC01-2019
Skills
- Friendly and out going person
- Willing to embrace new skills
- Enthusiastic
- Hardworking and eager to learn new skills
- Good communication skills
Timeline
Assistant Store Manager
Pet Barn
10.2023 - Current
Sales Assistant
Pet Stock
10.2020 - 09.2023
Sales Assistant
Nutrien Ag Solutions
05.2018 - 09.2020
Receptionist
Goodlife Physiotherapy
03.2017 - 04.2018
Lavalla Catholic College
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