Chloe BATCHELOR
Findon,South Australia
Summary
I take great pride in delivering exceptional customer service and creating unforgettable dining experiences, as I am an enthusiastic and dependable employee. I possess the ability to anticipate customer requirements, handle complaints efficiently, and resolve issues promptly. Even in high-pressure and busy circumstances, I maintain my focus and maintain a positive attitude.
Overview
9
9
years of professional experience
Work History
WAITRESS
ORIGINAL COOPERS ALEHOUSE
01.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Events Manager
The Original Coopers Ale House
04.2023 - 08.2023
- Managed administrative logistics of events planning, event booking, and event promotions.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
VOLUNTEER
SAVE THE CHILDREN
01.2017 - 01.2018
- Represented organization positively and professionally while providing community with much-needed services.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
PARTY HOSTESS
JELLYBEANS PLAY LAND AND CAFE
01.2016 - 01.2017
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Prepared and served meals, beverages and desserts to party guests.
- Arranged tables and seating to comfortably seat party guests.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Monitored food temperatures to comply with safety regulations.
Student Librarian Assistant
SEAVIEW HIGH SCHOOL
01.2015 - 01.2015
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Located library materials, resources and technologies to fulfill patron requests.
- Assisted patrons with printing and copying according to personalized requirements.
- Set up computer and digital device access, providing assistance with use and operation.
- Processed library card applications and maintained patron records with accurate contact information.
- Created welcoming and comfortable space by keeping library clean and organized.
Education
Certificate In Hospitality And Barista Operation's -
Quality Collage of Australia
Adelaide, SA01.2023
Certificate In Responsible Service Of Alcohol -
HIT SA Industry Training
Adelaide, SA06.2017
Skills
- Leadership experience, communication skills, excellent customer service and adaptability
- Problem-solving abilities, collaboration talent and time management
- Safe Food Handling
- Customer Service
- Supply Restocking
- Tableside Service
- Menu Memorization
- High-Volume Dining
- Payment Processing
- Beverage Preparation
- Order Management
- Table Setting Knowledge
Timeline
Events Manager
The Original Coopers Ale House
04.2023 - 08.2023
WAITRESS
ORIGINAL COOPERS ALEHOUSE
01.2022 - Current
VOLUNTEER
SAVE THE CHILDREN
01.2017 - 01.2018
PARTY HOSTESS
JELLYBEANS PLAY LAND AND CAFE
01.2016 - 01.2017
Student Librarian Assistant
SEAVIEW HIGH SCHOOL
01.2015 - 01.2015
Certificate In Hospitality And Barista Operation's -
Quality Collage of Australia
Certificate In Responsible Service Of Alcohol -
HIT SA Industry Training
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