Chloe Bevan
Cooranbong,NSW
Summary
Dedicated employee who is knowledgeable and responsible with great work ethic. I pride myself in being able to multitask efficiently whilst paying attention to detail. 15+ years experience in customer service and hospitality and 6 months experience as a Support Worker. Proven ability to work in fast paced environments and ensure quality, safety and standards are all met within the workplace.
Overview
14
14
years of professional experience
Work History
Support Worker Youth (ITC) & Disability Support
Allambi Care
Charlestown, NSW
02.2024 - Current
- Building relationships
- Administering medication
- Writing reports and daily summaries
- Weekly petty cash spreadsheets
- Liaising with management and on call
- Supporting clients with challenging behaviors
- Providing first aid and scheduling appointments
- Communicating via email, text and calendars to ensure daily operations run smoothy
- Assistance with completing all tasks clients require for activities of daily living
- Maintaining respectful and appropriate relationships
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Updated and maintained databases with current information.
- Prioritized and organized tasks to efficiently accomplish service goals.
Manager
Harry and Lola's and Sculpture Cafe (Two locations)
Speers Point, NSW
12.2020 - 05.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Inspected coffee brewing equipment to ensure proper functioning.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Shift Supervisor
Sugar Rush
Mount Hutton, NSW
02.2019 - 12.2020
- Kept up with current drink recipes and trends in the boba industry.
- Recorded sales transactions into point-of-sale system accurately.
- Completed daily paperwork such as sales reports and inventory tracking logs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Supported highest standards of conduct and service to support company reputation.
- Provided on-the-job training to new staff members.
- Monitored staff performance to ensure quality standards were met.
- Developed strategies for improving operational efficiency and customer service levels.
Barista
Espresso Warriors
Kotara, NSW
06.2018 - 02.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Prepared and served coffee, blended smoothies and teas.
- Stocked customer service stations with paper products or beverage preparation items.
Barista
Lee Rowans Gardenworld
Warners Bay, NSW
04.2017 - 06.2018
- Head Barista responsible for dosing, grinding, maintenance and troubleshooting of espresso machine and equipment.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
- Restocked product displays based on demand and projected sales.
- Created signs and displays to advertise store products or events.
- Sliced fruits, vegetables and meats for use in food service.
Barista/Waitress
GardenworldMawsons Restaurant
Caves Beach, NSW
10.2016 - 04.2017
- Greeted customers and provided menus.
- Assisted with food preparation tasks as requested by the head chef.
- Checked that all orders were accurate before delivering to customers.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Conducted table-side service when necessary such as carving meats or serving desserts.
- Maintained a professional attitude while working in a fast-paced environment.
- Completed assigned tasks within designated timeframes.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared coffee, alcohol and other refreshments.
Shift Manager
Fused Cafe
Maitland, NSW
11.2014 - 10.2016
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Inspected coffee brewing equipment to ensure proper functioning.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Resolved customer complaints in a polite and professional manner.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Ordered products from suppliers when inventory was low or out of stock.
- Adhered to company policies regarding break times for employees.
- Arranged merchandise and built eye-catching displays to increase sales.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Customer Service Cashier
Hungry Jacks
Glendale, NSW
01.2011 - 08.2013
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Maintained knowledge of current menu items, prices, and promotions.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Prepared burgers according to customer specifications, including patty size and type of bun.
- Cleaned and maintained grills, cooking surfaces and other kitchen equipment.
- Helped prepare other menu items such as fries, onion rings and shakes.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
Education
Lambton High School
Lambton, NSW12.2010
Skills
- Positive and professional
- Great work ethic
- Vast background of customer service
- Well presented and keep a tidy work space
- Computer Skills
- Phone and Email Etiquette
- Staff Supervision
- Problem-Solving Skills
- Administrative Skills
- Merchandise Restocking
- Customer Complaint Resolution
- Data Entry
- Schedule Management
References
References available upon request.
Timeline
Support Worker Youth (ITC) & Disability Support
Allambi Care
02.2024 - Current
Manager
Harry and Lola's and Sculpture Cafe (Two locations)
12.2020 - 05.2022
Shift Supervisor
Sugar Rush
02.2019 - 12.2020
Barista
Espresso Warriors
06.2018 - 02.2019
Barista
Lee Rowans Gardenworld
04.2017 - 06.2018
Barista/Waitress
GardenworldMawsons Restaurant
10.2016 - 04.2017
Shift Manager
Fused Cafe
11.2014 - 10.2016
Customer Service Cashier
Hungry Jacks
01.2011 - 08.2013
Lambton High School
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