Chloe Bidner
Rankin Park,NSW
Summary
I am a motivated individual with a professional background in Customer Service. Follows the company's processes, service-focused and goal-oriented along with solid industry expertise in understanding and meeting customer needs to drive customer satisfaction, retention and loyalty that result in continuous growth and development of the business. I am committed to my personal and professional growth and I am seeking an opportunity to provide loyalty, value and a desire to succeed to a valued and progressive organisation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Maternity Bookings Clerk
Newcastle Private Hospital
New Lambton Heights
01.2017 - Current
- Processed maternity bookings, updated personal details, and confirmed appropriate health fund coverage for upcoming births.
- Acted as primary contact for inquiries from expecting parents, handling phone and email communication.
- Aided clients with admission processes, ensuring completion of health fund forms.
- Manned reception desk, maintaining professionalism and respect when interacting with individuals.
- Exhibited professionalism, proactivity, and dedication to maintaining efficient work practices.
- Communicates effectively via written and verbal methods.
- Coordinate with obstetricians to schedule patient inductions.
- Processed payments associated with patient stays.
- Manages birthing and maternity suite email calendar to reflect upcoming inductions and caesarean sections.
Pizza Maker
Domino's
Mayfield
01.2014 - 01.2017
- Ensured accuracy in processing orders tailored to customer preferences.
- Cooked and prepared pizzas and other food items according to company standards.
- Ensured cleaning and maintenance of cooking tools, food preparation areas, and storage spaces to prevent contamination.
- Prepared cash floats for delivery drivers, ensuring proper allocation of bills and coins by denomination.
- Demonstrated exceptional organisational skills to prioritise tasks based on urgency, ensuring seamless operations.
- Executed housekeeping tasks like sweeping, mopping, and floor scrubbing.
- Reconciled cash sales from delivery drivers, maintaining transaction accuracy.
Education
Certificate II - Business Administration
Callaghan College
Jesmond01.2016
Skills
- Microsoft Office
- Webpas
- Dynamic working environment
- Adaptability
- Autonomous work
- High proficiency in technology and software
- Decision-making
- Stress management
- Initiative
- Flexibility
- Team player
- Attention to detail
- Ethical behavior
- Business knowledge
- Problem solver
- Confidentiality
- Calendar management
- Learning
- Respect
- Customer support
- Performance metrics
- Business operations
- Independence
References
- Glenn Skelly, Front office manager, Newcastle Private Hospital, 0419240553
- Denise Kirkpatrick, Front office team leader, Newcastle Private Hospital, 0409526004
Affiliations
Outside of work I enjoy travelling and attend the gym regularity to maintain a healthy lifestyle.
Certification
- Certificate II in Business Administration | Callaghan College, Jesmond Campus | 2016
Timeline
Maternity Bookings Clerk
Newcastle Private Hospital
01.2017 - Current
Pizza Maker
Domino's
01.2014 - 01.2017
Certificate II - Business Administration
Callaghan College
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