Chloe Bird

My current casual job is at McDonald's, working here I have learnt many key aspects to bring forward with me to the workforce. Through McDonald's I have learnt how working in a team is crucial to performance, just as much as being able to work alone. Having preexisting experience of customer service from my other jobs, McDonald's was a job where good customer service was detrimental, whether it be dealing with complaints, giving refunds, or just helping someone choose their meal – all of these were dealt with professionally, kindly and efficiently.

Included in my role here was:

• Using a register to take payments such as cash out, card payments and giving change
• Café course where I learnt how to use the barista’s machine and make coffees
• Our store has ranked #1 in many comps, and it is a highly fast-paced job where you need to be able to pick up and learn as you go
• You are to multitask, take orders whilst cashing cars and then being able to go help with front
• Organized and restocked supplies to support operations and team productivity
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations
• Received "Crew of the Month" July 2023
• Received "Rookie of the Month" March 2023

WDNA is a non-profit Netball Association that provides a competition for over 600 teams. After one year's training, I earned my Nationally accredited “C-Badge” and now umpire games from U10s – Opens (Adults). Umpiring teaches me many important skills such as strong, clear communication, management of games (and people) and quick decision making. It also keeps me fit and active, and involved in a sport I love!

After Coaching netball for many years, I worked with children and adults, one on one and in their team to better their netball skills and lead many teams to be grand final winners. Within this role I;

• Planned strategies and selected optimal team lineups to execute game plans
• Educated athletes in rules, strategies, sportsmanship, and performance principles
• Guided athletes with encouragement, motivation, and nutritional advice to support athletic performance and overall well-being

Inertia Projects is a Perth-based construction and project management company specializing in corporate builds and fit outs all over Australia. As Admin Assistant, it was my role to file and copy documents, update registers and research consultants and suppliers for quotes. Through this position, I've gained experience using various computer programs including Word, Excel, Microsoft Office, Dropbox, Zoom and Teams. Also, processed financial documents, contracts, safety reports and invoices. And Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials. Finally I answered phone calls and emails to provide information, resulting in effective business correspondence.

Bullseye Entertainment is a portable inflatables business that visits various locations for events, ranging from corporate gatherings to children's birthday parties and food trucks. I worked either in a team or solo (depending on requirements) handling cash and EFTPOS transactions, supervising ticketing and timing activities, while providing a friendly, welcoming face for families enjoying social outings

• I Was required a high level of responsibility to ensure the safety of users, as well as physical strength setting up and packing down
• Worked well with team members, enjoyed getting to know other vendors and was often called on to make public announcements over the microphone
• Unloaded equipment from trucks to assist in setting up venue for events
• Set up and packed up event equipment, leaving area's clean and tidy
• Managed crowds and monitored safety during the event

• U-Dirty Dog' is a mobile dog (and other pet) washing service where I worked with customers and their animals, handling money (card and cash), washing pets and selling products
• Located at the entry to Quinns dog beach, we became an integral part of the community and prided ourselves on our friendly, professional approach
• Within this job I learnt many basic, foundation skills such as;
• Consulting with owners and made recommendations on individual grooming needs of pets
• Handling pets with a gentle demeanor to help animals feel calm and secure
• Caring for pets during owners' absences
• Developed long-term relationships with clients and bonding with animals through regular contact
• Booking grooming appointments and making follow-up phone calls to remind customers of upcoming appointments
• Promoted grooming services, packages and products to customers to increase store sales
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.