Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chloe Bisaro

Tweed Heads South ,NSW

Summary

Dynamic professional with a proven track record at Commonwealth Bank, excelling in customer relationship management and banking product sales. Exceptional customer service and problem-solving skills to resolve complex issues, achieving high client satisfaction. Demonstrated leadership by managing branch operations in the absence of the manager, enhancing team cooperation and operational efficiency. Enthusiastic with extensive experience in many industries. Strong knowledge of offered banking services and lending products. Reliable and honest professional dedicated to meeting targers and goals.


I've gained alot of experience over the years and would love to bring the knowledge ive learnt into a new team and help one another become our best self.

Overview

7
7
years of professional experience

Work History

Customer Banking Specialist

Commonwealth Bank
04.2023 - Current
  • Helped customers prepare documents required to complete transactions and process requests.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client surveys resulting in building my own brand.
  • Identified customer needs and goals through asking more curious questions.
  • Processed applications for new accounts.
  • Maintained friendly and professional customer interactions, while building strong rapport and creating a relationship that's more then just "transactional banking".
  • Handling teller enquires by processing transactions involving cash, cheques and transfers.
  • Stepped up into 2IC role and have managed branch while branch manager has been away.
  • Assisted with Personal Loan applications
  • Booking Home Loan and Business appointments for customers.
  • Gained a wide range of knowledge of banking products and lending products.

Customer Service Representative

IGA X-press
01.2022 - 02.2024
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Worked with team members to develop best practices for consistent customer service delivery.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Built strong rapport with customers through active listening skills and care.
  • Worked with staff members to enhance customer service experience and exceed team goals.
  • Used POS system to enter orders, process payments and issue receipts.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked along side manager in a 2IC training position to ensure a smooth run of day to day operations

Customer Service Representative

Aldi
04.2021 - 01.2022
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with team members to develop best practices for consistent customer service.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Cashier

KFC
08.2017 - 08.2020
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Counted money in drawers at beginning and end of each shift.
  • Prepared food and achieved safe food-handling standards.
  • Trained new staff members on proper customer service and hospitality policies.

Education

High School Diploma -

Tweed River High School
Tweed Heads, NSW
10-2020

Skills

  • Data Processing
  • Cash handling and management
  • Branch operations
  • Financial Reporting
  • Banking product sales
  • Customer Relationship Management
  • Positive Attitude
  • Problem-Solving
  • Time Management
  • Anti-Money Laundering
  • Loan Origination
  • Banking document preparation
  • Tax Advisory
  • Client onboarding
  • Cash balancing
  • Attention to Detail
  • Team Cooperation
  • Cash Handling
  • Decision-Making
  • Customer Service
  • Relationship building and management
  • Exceptional customer service
  • Compliance, banking laws, and regulations
  • Team Leadership

Accomplishments

  • Completing Cert III in financial services.
  • Moving into a 2IC role within being in the bank 7 months.
  • Speaking to regional NSW/ACT Area Managers about the changes with digital and how were using these to benefit our customers banking experience.
  • Nominated and Won Quarterly Award for Commitment.
  • Stepped up as Leader to help operate the bank while Branch Manager has been away.
  • Currently undergoing an Inspire & Grow Leadership Program within the bank.

Timeline

Customer Banking Specialist

Commonwealth Bank
04.2023 - Current

Customer Service Representative

IGA X-press
01.2022 - 02.2024

Customer Service Representative

Aldi
04.2021 - 01.2022

Customer Service Cashier

KFC
08.2017 - 08.2020

High School Diploma -

Tweed River High School

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Chloe Bisaro