Chloe Bleumink

• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
• Increased salon revenue by upselling additional services and retail products to clients.
• Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.

• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Performed a variety of beauty treatments, including facials, massages, and waxing.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client relationships through excellent customer service and effective communication skills.
• Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
• Increased salon revenue by upselling additional services and retail products to clients.

• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
• Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
• Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
• Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

• provided professional and friendly customer service to ensure a pleasant customer experience, catering to specific needs of customers.

Stock room facilitator

• One of three stockroom facilitators that supervise the nighttime decant shifts, responsibilities include the management of 8-10 casual employees, ensuring all tasks required are completed, enforcing safety within the stockroom and clarity of tasks for the team.

Online team member/ service desk

• Processing of online customer orders including pick and pack, dispatching orders, and assisting external couriers. processing customer returns, laybys, printing of photos and posters as well as processing cash and EFT transactions through register management.