Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Boag

Ballarat,VIC

Summary

Motivated Shift Leader with a proven track record of guiding teams to meet and exceed operational objectives through compassionate leadership. Adept in training and resolving operational challenges, leveraging front-line experience to foster collaboration. Recognized for balancing customer satisfaction, company goals, and employee welfare while maintaining high-quality work with minimal supervision. I Possess exceptional communication and multitasking skills, coupled with several years of expertise in food service operations.

Overview

4
4
years of professional experience

Work History

Team Member

Ballarat Grey Hounds Racing Track
Ballarat, Victoria
10.2024 - Current
  • Maintained a clean and organized work area throughout shift.
  • Looked for ways to go above and beyond job requirements.
  • Addressed customer needs, responding to specific requests.
  • Welcomed customers as they entered with a professional and courteous approach.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Identified needs of customers promptly and efficiently.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Shift Supervisor

KFC
Ballarat, Victoria
03.2021 - 03.2025
  • Completed opening and closing duties to facilitate business operations.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Taught staff upselling techniques to meet revenue targets.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Observed and monitored utilization of equipment.
  • Implemented strategies to increase sales and improve service quality.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Resolved conflicts between staff members in a timely manner.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.

Education

High School Diploma -

Phoenix P-12 Community College
Ballarat, VIC
10-2023

Bachelor of Science - Criminology And Psychological Science

Deakin University
Waurn Ponds, VIC

Skills

  • Complaint resolution
  • Computer skills
  • Willingness to learn
  • Training and mentoring
  • Team building
  • Clear communication
  • Efficient Learning Ability
  • Task prioritization

Timeline

Team Member

Ballarat Grey Hounds Racing Track
10.2024 - Current

Shift Supervisor

KFC
03.2021 - 03.2025

High School Diploma -

Phoenix P-12 Community College

Bachelor of Science - Criminology And Psychological Science

Deakin University

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Chloe Boag