Chloe Bottomley
Spearwood
Summary
I'm a proactive, customer-focused individual with 13 years experience in the retail industry. I have well-developed skills in forming trusting relationships with customers as well as quickly determining their needs and being able to act in the right manner to give them the best customer service. Combined with my comprehensive knowledge on how to drive profitable sales and ability to lead and work with others, I am confident that I would be a strong addition to any sales team.
Overview
10
10
years of professional experience
Work History
Personal Trainer
Physique Training
06.2024 - Current
- Develop rehabilitation programs for NDIS clients
- Supporting NDIS clients with their rehabilitation program
Sales & Service Manager
David Jones
07.2022 - 06.2024
- Responsible for driving key sales metrics (sales, NPS, customer loyalty program, conversion)
- Coaching, development and performance management of sales teams
- Retail operations – Sale & clearance setup, stocktake, cash management etc
Assistant Sales Manager
David Jones
03.2019 - 07.2022
- Leading the sales team in the absence of the Sales Manager
- Delegating and following up on required tasks
- Addressing and resolving customer inquiries and complaints
- Assisting Sales Manager in Stocktake and Clearance preparation
Sales Assistant
Trenery (David Jones)
01.2015 - 03.2019
- VM – Arranging attractive and creative displays to encourage sales
- Resolved customer issues quickly to recapture customer loyalty
- Stock management to ensure customers can shop with ease
Skills
- Retail operations
- Team management & development
- Conflict resolution
- Adaptability
Timeline
Personal Trainer
Physique Training
06.2024 - Current
Sales & Service Manager
David Jones
07.2022 - 06.2024
Assistant Sales Manager
David Jones
03.2019 - 07.2022
Sales Assistant
Trenery (David Jones)
01.2015 - 03.2019
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