Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chloe Brand

Shepparton,VIC

Summary

Proven sales expert with a track record of enhancing customer engagement and relationship building, notably at Harvey Norman. Skilled in sales strategy development and complaint handling, I've significantly contributed to team goals and customer satisfaction. Leveraging strong communication and networking abilities, I excel in driving sales and fostering loyal client bases.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salesperson

Harvey Norman
11.2020 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Retail Worker

Kmart
08.2021 - 02.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Cafe Attendee

Fiores Bakery
05.2022 - 11.2022
  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.

Cafe Attendee

Lemon Tree Cafe
01.2021 - 06.2021
  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.

Crew Person/ Crew Trainer

McDonald's Restaurant
09.2016 - 07.2020
  • Contributed to sales growth through upselling promotional items and meal deals.
  • Performed regular equipment maintenance, preventing downtime and costly repairs.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Completed daily opening and closing procedures, ensuring store readiness for optimal operation.

Education

Shepparton High School
Shepparton, VIC
11.2019

Skills

  • Customer care
  • Relationship Building
  • Customer Relationship Building
  • Customer Engagement
  • Sales process
  • Networking
  • Sales strategy development
  • Sales Presentations
  • Complaint Handling

Certification

Retail cert 2 which I did with McDonald’s

References

Davin Winckens - contact number - 0481715063

Scarlett Martin - contact number - 0428123268

Timeline

Cafe Attendee

Fiores Bakery
05.2022 - 11.2022

Retail Worker

Kmart
08.2021 - 02.2024

Cafe Attendee

Lemon Tree Cafe
01.2021 - 06.2021

Salesperson

Harvey Norman
11.2020 - Current

Crew Person/ Crew Trainer

McDonald's Restaurant
09.2016 - 07.2020

Shepparton High School

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Chloe Brand