Summary
Overview
Work History
Education
Skills
Timeline
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CHLOE BROOKS

St James,WA

Summary

I have access to a C-class vehicle and license to get to and from work, I am Currently employed as a bar steward at crown casino, looking to explore alternative career pathways, although my experience is mainly hospitality orientated supporting restaurant and bar operations, with maintained communication while working closely with servers, hosts, managers and patrons. I believe i have transferable interpersonal skills for dealing with patrons or clients from my experience in aged care and childcare

I am eager for a new entry level position to explore or be trained in, I'm highly motivated and confident in my ability to pick up things with ease and believe I will be a great addition to your team as an organized and motivated employee while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Bar Steward

Crown casino
Burswood, WA
09.2022 - Current
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Provided excellent customer service by engaging in polite conversations with guests and responding quickly to requests or complaints.
  • Trained new employees to perform duties.
  • Working collectively and harmoniously in a team fast paced high pressure environment

Aged Care Support Worker

ECHO Community services
03.2022 - 06.2022
  • Enriching the lives of people living independently in their own homes through connection to services and community
  • Taking clients to social events, shopping, and appointments
  • Domestic Assistance.
  • Created individualized care plans for each client and ensured that they were regularly reviewed and updated.
  • Encouraged independence within safe boundaries while promoting choice and dignity at all times.
  • Built strong and trusting rapport with clients and loved ones.

Canteen Worker

Kwinana Blue Jays Baseball
Kwinana, WA
01.2020 - 01.2020
  • Handled delegated tasks
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Worked successfully with diverse group of coworkers to accomplish goals
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Early Childhood Educator

Tiny Tots Childcare Center
Rockingham, WA
10.2015 - 02.2016
  • Organized and led activities to promote physical, mental, and social development
  • Implemented hands-on, play-based strategies for experiential learning
  • Maintained daily records of individual activities, behaviors, meals, and naps
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
  • Established indoor and outdoor safe play environments for toddler-age children
  • Created and implemented developmentally appropriate curriculum addressing learning styles
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
  • Identified children in need of extra support for emotional, health-related, or developmental concerns and conceived improvement strategies
  • Monitored classrooms, halls and eating areas to maintain student safety

Education

Certificate Provide Responsible Gambling Services SITHGAM001: RSA Galaxy Australia Training -

07.2019

Certificate II in General Education for Adults -

South Metropolitan Tafe
08.2018

Certificate Provide First Aid HLTAID003 Galaxy Training Australia -

South Metropolitan Tafe
08.2018

Certificate III Early Childhood Education And Care: Childcare -

Challenger Institute of Technology
12.2015

Certificate Provide First Aid HLTAID004 -

Challenger Institute of Technology
10.2015

Certificate II in Customer Contact: Customer Contact -

Fremantle Education Centre
08.2014

Certificate Provide Responsible Service of Alcohol SITHFAB002: RGS -

Skills

  • Effective Communication and Active Listening
  • Cool Under Pressure in fast paced environment
  • Cash Handling
  • Problem-solving and Time management abilities
  • Conflict and Complaint Resolution
  • Attention to Detail
  • Regulatory compliance understanding
  • Reliable time management
  • Adaptability and Flexibility

Timeline

Bar Steward

Crown casino
09.2022 - Current

Aged Care Support Worker

ECHO Community services
03.2022 - 06.2022

Canteen Worker

Kwinana Blue Jays Baseball
01.2020 - 01.2020

Early Childhood Educator

Tiny Tots Childcare Center
10.2015 - 02.2016

Certificate Provide Responsible Gambling Services SITHGAM001: RSA Galaxy Australia Training -

Certificate II in General Education for Adults -

South Metropolitan Tafe

Certificate Provide First Aid HLTAID003 Galaxy Training Australia -

South Metropolitan Tafe

Certificate III Early Childhood Education And Care: Childcare -

Challenger Institute of Technology

Certificate Provide First Aid HLTAID004 -

Challenger Institute of Technology

Certificate II in Customer Contact: Customer Contact -

Fremantle Education Centre

Certificate Provide Responsible Service of Alcohol SITHFAB002: RGS -

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CHLOE BROOKS