Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
AdministrativeAssistant

Chloe Brown

Melbourne,VIC

Summary

I am a mum of 2 young kids, it has been a few years since i have worked, I am a dedicated professional with experience driving to customer locations to transport food. Focused on completing deliveries quickly to meet busy daily demand. Offering strong work ethic, attention to detail and reliable transportation. Reliable Food Delivery Driver known for high productivity and efficient task completion. Skilled in navigating routes, customer service, and time management to ensure fast and accurate deliveries. Excel in communication, adaptability, and problem-solving to meet diverse customer needs and maintain satisfaction. Committed to safety and quality service in every delivery. In previous jobs i have worked at PETstock in lilydale, as well as been a all rounder waitress, dishwasher, retail staff member.

Overview

9
9
years of professional experience

Work History

Food Delivery Driver

UBER
Melbourne, VIC
10.2022 - Current
  • Ensured food quality and safety during transport.
  • Communicated with customers to confirm delivery details.
  • Delivered food to customers using mobile app navigation.
  • Maintained vehicle cleanliness and readiness for deliveries.
  • Provided excellent customer service during each interaction.
  • Reported any delivery issues or concerns promptly to support team.
  • Ensured that the correct order was delivered to the customer.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Provided excellent customer service throughout the delivery process.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Delivered fresh food to customers across local area.
  • Followed all safety protocols while driving.
  • Navigated local streets and highways with ease using GPS system.
  • Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
  • Maintained cleanliness of vehicle interior and exterior.
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Documented time of delivery to record completion of order.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Loaded and unloaded delivery vehicles with food items.
  • Collected tips from customers through hands-free electronic methods.

Administrative Assistant

Pregnancy support page
Melbourne, VIC
04.2019 - Current
  • Answered questions from customers regarding products and services offered by the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Provided support to other mothers via online chat

Disability Support Worker

HCA
Melbourne, VIC
03.2017 - 01.2019
  • Supported individuals with disabilities in daily living activities and personal care.
  • Assisted clients in developing social skills through group activities and community engagement.
  • Collaborated with healthcare professionals to create personalized care plans for clients.
  • Maintained accurate documentation of client progress and daily interactions for reporting purposes.
  • Educated clients on safety protocols and emergency procedures during various activities.
  • Facilitated transportation for clients to appointments and recreational outings as needed.
  • Developed trusting relationships with clients, fostering a supportive and inclusive environment.
  • Monitored client behavior, reporting any changes or concerns to the supervisory team.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Transported clients to appointments, social events, and other activities as needed.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Encouraged independence by teaching skills needed for everyday life.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Maintained records of services provided, client progress, and goals achieved.
  • Administered medication according to doctor's orders and monitored side effects.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Developed strategies to help individuals cope with their disability.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Collaborated with community workers to implement exciting social activity programs within facility.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Utilized strong assessment skills to determine necessary client care and daily function assistance.
  • Helped disabled persons access community resources such as housing options or job training programs.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
  • Improved resident and staff engagement through group activities.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Created detailed and individualized plans to best support patients.
  • Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
  • Administered medication to patients according to strict schedules.
  • Advocated for clients to resolve medical or personal crises.

Education

Diploma Community Services - Family And Community Services

Swinburne University of Technology
Melbourne, VIC
06-2015

Certificate IV Community Services Work - Family And Community Services

Swinburne University of Technology
Melbourne, VIC
02-2014

Skills

  • Food safety
  • Mobile navigation
  • Order accuracy
  • Customer communication
  • Vehicle maintenance
  • Customer relationship management
  • Problem solving
  • Team collaboration
  • Organizational skills
  • Adaptability
  • Multitasking abilities
  • Attention to detail
  • Conflict resolution
  • Time management
  • Customer service
  • Professional appearance
  • Heavy lifting
  • Safe food handling
  • Efficient driving
  • Smartphone operation
  • Flexible schedule
  • Safety awareness
  • Payment handling
  • Dedicated team player
  • Phone orders
  • Delivery confirmations
  • Hardworking and responsible
  • Order verification
  • Motor vehicle operation
  • Valid Driver's license
  • Good driving record
  • Safe driving
  • Health code compliance
  • Decision-making
  • Proper food temperatures
  • Relationship building
  • Problem-solving
  • Cooking
  • Food handling
  • Route planning
  • Teamwork
  • Record keeping
  • Smartphone use
  • Dependable and reliable
  • Communication skills

Affiliations

  • Own a sewing business for children's clothing, from newborn to size 7
  • previous work in retail, hospitality and community services.

References

References available upon request.

Timeline

Food Delivery Driver

UBER
10.2022 - Current

Administrative Assistant

Pregnancy support page
04.2019 - Current

Disability Support Worker

HCA
03.2017 - 01.2019

Diploma Community Services - Family And Community Services

Swinburne University of Technology

Certificate IV Community Services Work - Family And Community Services

Swinburne University of Technology

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Chloe Brown