Chloe Bulawin
Helensvale,Australia
Summary
Determined applicant for a Commis Chef promoting great stamina, passion and versatility. Flexible individual skilled working as part of busy team and interested in helping with different tasks.
Overview
13
13
years of professional experience
Work History
Food and Beverage Hostess
Sofitel Gold Cost Broadbeach
10.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and organized dining area, ensuring a pleasant atmosphere for patrons.
- Greeted all guests upon arrival warmly while providing information regarding seating availability or estimated waiting times.
Chef Apprentice
Sofitel Gold Coast Broadbeach
07.2023 - 10.2023
- Streamlined plating processes for consistent presentation, resulting in increased positive feedback from guests.
- Upheld high standards of cleanliness throughout the kitchen area by diligently cleaning equipment and surfaces during downtime periods.
- Ensured strict adherence to food safety guidelines, maintaining a clean and safe work environment at all times.
- Maintained a well-organized workstation to minimize downtime between orders and ensure seamless food preparation processes.
- Enhanced customer satisfaction by preparing high-quality dishes according to established recipes and presentation standards.
Customer Service Representative
IBEX Global
02.2021 - 06.2022
- Handling emails from the customers
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Help to train new employees and inform them about the company's customer management policies.
Food And Beverage Executive, Front Office Executive, Reservations Executive
Airways Hotel Ltd.
11.2015 - 12.2018
- Handled reservations of guests using Intellectual Data Systems, Online Reservations, Telephone Reservations, Corporate and Hotel Group Bookings
- Handled and coordinated incoming reservations from regular clients of the hotel
- Communicate client requirements and other relevant account information to all the relevant departments to ensure expectations of guests are exceeded
- Checking in and out of guests, generate arrival reports, taking care of VIP arrivals, queries of the guests, billing, handling deposits or cashiering
- Responsible for the training of new local staff
- Maintain standards of conduct of the staff, such as dress, hygiene, uniforms, appearance and posture of departmental employees.
Food And Beverage Attendant/ Cashier
Paragon Hotel
11.2012 - 07.2014
- Attending to the guests in the restaurant: taking orders, serving food and beverage according to the hotel standards
- Handled cashiering and generated sales reports at the end of the shift
- Preparing utensils and glassware before guest arrivals
- Maintain the cleanliness and orderliness of the food and beverage outlet
- Take and accurately deliver room service orders from guests to the chef, and take and deliver special request messages from the guests and deliver to the relevant department
- Maintain a favorable reputation of Paragon Hotel at all times.
Restaurant Supervisor
Dauis Renaaissance Company Inc.
05.2011 - 11.2012
- Handled the day to day operations of Café Lawis
- Plan, Direct, Control and Coordinate
- Check and evaluate quality standards and assess staff performance
- Verify the daily inventory of stock and ingredients for Café Lawis and take control of the stock coming in and out in the stockroom
- Make purchase requests for the items that are in short supply
- Handle daily sales cash account for Café Lawis and perform cashier balancing at the end of the day.
Education
Certificate III & IV in Commercial Cookery - Hospitality
Charlton Brown
Gold Coast, Qld05.2024
Bachelor of Science - Hotel and Restaurant Management
University of Bohol
03.2010
Skills
- Strong multitasking
- Exceptional communication
- Organizational abilities
- Phone Etiquette
- Cash handling proficiency
- Cleanliness standards
Languages
English
Tagalog
Cebuano
Pidgin
Arabic
Timeline
Chef Apprentice
Sofitel Gold Coast Broadbeach
07.2023 - 10.2023
Food and Beverage Hostess
Sofitel Gold Cost Broadbeach
10.2022 - Current
Customer Service Representative
IBEX Global
02.2021 - 06.2022
Food And Beverage Executive, Front Office Executive, Reservations Executive
Airways Hotel Ltd.
11.2015 - 12.2018
Food And Beverage Attendant/ Cashier
Paragon Hotel
11.2012 - 07.2014
Restaurant Supervisor
Dauis Renaaissance Company Inc.
05.2011 - 11.2012
Certificate III & IV in Commercial Cookery - Hospitality
Charlton Brown
Bachelor of Science - Hotel and Restaurant Management
University of Bohol
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