Chloe Burnelek
Riverstone,NSW
Summary
Enthusiastic and customer-focused Membership Services and Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers.
Attentive Waitress with superior knowledge of dining and dedication to fantastic dining experiences. Trained in POS systems and serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge
Quest Bella Vista
01.2023 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Supervisor
Inflatable World, The Centre
11.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Decorated and set tables in accordance with party themes and age groups.
- Ensured a safe environment was maintained for the benefit of both parents and children
Membership Service and Support Officer
Probus South Pacific Limited
06.2022 - 11.2022
- Conducted census analysis to gauge the viability of new 'Probus Clubs'
- Market and plan interest meetings for prospective Probus Clubs
- Provide support to existing Probus Clubs in Australia and New Zealand by assisting in answering phone calls
- Conduct localized research to create a marketing plan for various Probus Clubs with struggling membership
Bar Tender
The Vicar
04.2021 - 06.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Developed a system to organize and stock, as well as actively working alongside management to ensure our stock best adheres to the needs of our patronage
- Worked in a high pressure environment, learnt to perform efficiently while maintaining accuracy
- Dealt with cash transactions exceeding $1000 on a daily basis
Waitress
Lonestar Rouse Hill
02.2021 - 04.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
- Performed specialised alcoholic beverage services such as bottle openings, chiller setup and related tasks.
- Trained multiple staff members to full proficiency
Waitress
Tandoori Sizzler, Dural
12.2017 - 02.2021
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Applied comprehensive knowledge of curry, desserts and drinks to increase daily beverage sales
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
Retail Assistant
Supre, Rouse Hill
10.2018 - 01.2019
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Used POS system to process sales, returns, online orders and gift card activations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Front of House Team Member
Red Rooster, Rouse Hill
05.2016 - 01.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Serviced bathroom regularly, including cleaning surfaces and replacing soap.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Higher School Certificate -
Oakhill College
Sydney, NSW10.2020
Skills
- Client Service
- Operational Support
- Report Preparation and Analysis
- Customer Satisfaction
- Trend Evaluations
- Beverage preparation
- Menu Memorization
- High-Volume Dining
- Wine Service
- Ordering Procedures
Certification
- RSA, BarMaxx Australia - Feb 2021
- Unrestricted car license
- RCG - May 2021
- TAB compliance training- Feb 2022
References
Referees supplied upon request
Timeline
Concierge
Quest Bella Vista
01.2023 - Current
Supervisor
Inflatable World, The Centre
11.2022 - Current
Membership Service and Support Officer
Probus South Pacific Limited
06.2022 - 11.2022
Bar Tender
The Vicar
04.2021 - 06.2022
Waitress
Lonestar Rouse Hill
02.2021 - 04.2021
Retail Assistant
Supre, Rouse Hill
10.2018 - 01.2019
Waitress
Tandoori Sizzler, Dural
12.2017 - 02.2021
Front of House Team Member
Red Rooster, Rouse Hill
05.2016 - 01.2018
Higher School Certificate -
Oakhill College
- RSA, BarMaxx Australia - Feb 2021
- Unrestricted car license
- RCG - May 2021
- TAB compliance training- Feb 2022
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