Chloe Burns
Sydney,NSW
Summary
A hardworking, motivated, trustworthy and loyal person with 10 years of customer service experience seeking employment opportunities. I have excellent attention to detail and am always willing to learn new skills or develop my current skillset. I am passionate and will give 100% effort to ensure any job I am given is completed and fulfilled to the highest standard. I thrive on helping people therefore providing excellent levels of service is my focus.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Counter Staff
Pizza guyz
06.2024 - 09.2024
- Working within a team to ensure timely delivery of quality service, enhancing customer satisfaction and operation efficiency
- Managed front counter operations ensuring adherence to service standards and streamlining workflow to boost customer satisfaction
- Facilitated efficient order processing, optimizing customer wait times and contributing to a seamless dining experience
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
Customer Service Assistant/Team Leader
Argos
10.2014 - 09.2024
- Customer service role working in a fast-paced retail store
- Delivering exceptional service, enhancing customer satisfaction through effective communication and problem-solving
- In charge of Cash Office, handling the stores takings & bankings
- Work closely with team to streamline processes while consistently meeting and exceeding service targets, contributing to overall store performance
- Provided guidance and training to new team members while also mentoring team to develop new skills and confidence creating a supportive atmosphere, encouraging professional growth and collaboration
- Answered customer questions about product availability and shipment times.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Provided exceptional support during peak hours as well as holidays and special events.
Finance Assistant
Belfast Health and Social Care Trust
09.2022 - 09.2023
- Assisted the finance team in processing invoices ensuring accuracy and timeliness while fostering a collaborative environment
- Analyzed financial data to identify trends, supporting strategic decision making and optimizing budget allocations
- Eagerly learned new financial software enhancing workflow and contributing to a dynamic adaptive culture
- Ensured compliance and precision in financial reporting, strengthening trust
- Assisted in budget preparation for streamlined financial planning and forecasting.
- Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
Education
Associate bachelors Degree - Accounting
University of Ulster
Belfast, Northern Ireland05.2024
Diploma - Professional Practice
University of Ulster
Belfast, Northern Ireland09.2023
Skills
- Interpersonal
- Communication
- Leadership
- Problem solving
- Time management and Organizational
- Adaptability
- Teamwork
- Critical thinking
- Loyalty
- Customer Service
- Telephone assistance
Certification
RSA
Visa
Working Holiday Visa (subclass 417)
Timeline
Counter Staff
Pizza guyz
06.2024 - 09.2024
Finance Assistant
Belfast Health and Social Care Trust
09.2022 - 09.2023
Customer Service Assistant/Team Leader
Argos
10.2014 - 09.2024
Associate bachelors Degree - Accounting
University of Ulster
Diploma - Professional Practice
University of Ulster
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