Chloe Burns
Sydney
Summary
A friendly, outgoing professional who has a positive can-do attitude. I come from a well-rounded employment background and whether it be retail, hospitality or admin I have a passion for ensuring the highest level of customer service is provided. I am a determined individual with attention to detail who is eager and willing to learn new skills whilst enhancing my current skill set. I am excited to apply my enthusiasm, adaptability, commitment and fresh perspective to your team.
Overview
10
10
years of professional experience
Work History
Finance Assistant
Belfast Health & Social Care Trust
09.2022 - 09.2023
- Competently carrying out general admin duties such as filing, answering and directing phone calls/emails, overseeing office inventory, greeting and welcoming clients
- Analysing and entering financial data to identify trends and support decision making when dealing with budget allocations
- Assisting in budget preparations for financial planning and forecasting
- Adhered to compliance and confidentiality policies
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Managed office inventory and ordered new supplies when items were running low.
- Generated reports for budgeting, forecasting and financial analysis to track results against target profit margins.
Customer Assistant
Victorias Basement
10.2024 - Current
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
Front of House
Pizza Crew Pizzeria
05.2024 - 10.2024
- Processing orders and handling bill transactions
- Providing excellent customer service in person and over the phone
- Collaborating with team members to provide seamless service during rush hours
- Served food and beverages promptly with focused attention to customer needs
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Greeted guests, sat at tables and brought orders to assist front of house staff.
Customer Service Assistant - With Team Leader Role
Argos
10.2015 - 09.2024
- Kept up with current trend changes in a fast-paced retail environment
- Delivered exceptional customer service through using effective communication skills
- Worked closely with team to streamline processes while consistently meeting KPI's
- Cash handling
- Trained new employees on company procedures, products, and best practices in customer service.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Duty managing
- Head of Cash Office - dealt with the weekly takings & bankings.
- Investigated discrepancies ensuring highest attention to detail
- Opening and Closing store
Education
Associate bachelor’s degree - Accounting
University of Ulster
Belfast, Northern Ireland07.2024
Skills
- Customer Service
- Communication
- Attention to detail
- Time Management and Organisational
- Leadership
- Adaptability
- Interpersonal
- Goal driven
- Microsoft Excel
- Month-end closing support
- Precision and accuracy
Timeline
Customer Assistant
Victorias Basement
10.2024 - Current
Front of House
Pizza Crew Pizzeria
05.2024 - 10.2024
Finance Assistant
Belfast Health & Social Care Trust
09.2022 - 09.2023
Customer Service Assistant - With Team Leader Role
Argos
10.2015 - 09.2024
Associate bachelor’s degree - Accounting
University of Ulster
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