Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Chloe CHAPMAN

Dayboro,Qld

Summary

Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, with a strong emphasis on communication and professionalism.

Overview

22
22
years of professional experience

Work History

Postal Mistress

Chapman Post
11.2013 - Current
  • Upsold services like insurance and tracking.
  • Date entry
  • Learnt and navigated through new software/systems
  • Excellent time management skills
  • Payroll, accounts
  • Sorted and placed mail into post office boxes.
  • Maximised employee performance by setting effective objectives and standard practices.
  • Maintained vehicles and equipment in safe and working condition.
  • Moved bulk containers and large parcels with forklifts.
  • Provided service and sales to walk-in customers.
  • Sold stamps, pre-paid envelopes, and money orders.
  • Helped customers with oversized parcels.
  • Monitored performance of junior team members and offered support.
  • Sorted mail according to size, shape, and destination.
  • Weighed mail and computed pricing amounts.
  • Assisted customers in completing and submitting forms to update their address or report lost or stolen mail.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Set staff schedules to optimized coverage of all areas.
  • Used automated mail processing equipment to sort and collate mail.
  • Distributed mail on foot to residences and businesses.
  • Planned routes and service updates to improve customer satisfaction.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Loaded and unloaded shipping containers and vehicles.
  • Improved staff morale and reduced employee turnover by 98%.

Stable Hand

Warrego Warmblood Stud
2014 - 2017
  • Administered horse medication and necessary special care. 
  • Maintained saddles, bridles and riding gear and helped fit them to specific horses. 
  • Prepped horses for travel. 
  • Fed, groomed and exercised 4 horses daily. 
  • Raked, mucked and swept stables. 
  • Competed in showjumping
  • Jump Clubs

Accounts Manager

Dept Of Education And Training
03.2006 - 02.2012
  • Prepared monthly reports, including payment and account reconciliations and financial statements.
  • Improved overall process for year-end inventory audits.
  • Generated financial and operational reports to assist management with business strategy.
  • Managed payroll operations
  • Identified partnership opportunities and established favourable business connections.
  • Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
  • Analysed new laws and regulations to identify required changes and proactively adjust systems.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Negotiated and executed contracts on behalf of department.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Built and strengthened long-lasting client relationships
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Compiled required documentation to keep contracts compliant with the Queensland and Australian legal requirements.

Payroll Manager

Cross Cranes
09.2002 - 02.2006
  • Processed payroll garnishments such as tax liens and child support.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance.
  • Performed calculations in payroll categories such as overtime, vacation and sick hours.
  • Produced documentation and reports regarding payroll activities.
  • Investigated and resolved variances and employee claims.
  • Reconciled accounts such as retirement, tax contributions and health care benefits.
  • Provided subject matter expertise to management and employees regarding payroll issues.
  • Generated checks and stubs for direct deposits.
  • Prepared accounts for regular audits and assisted with the process.
  • Received and reviewed time records for 32 employees.
  • Generated financial statements and facilitated account closing procedures each month.

Receptionist

Taxbiz
12.2001 - 09.2002
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.

Stable Hand

Vertical Valley Equine Services
2017 - Current
  • Fed, groomed and exercised 20 horses weekly. 
  • Administered horse medication and necessary special care. 
  • Maintained saddles, bridles and riding gear and helped fit them to specific horses. 
  • Prepped horses for travel. 
  • Raked, mucked and swept stables. 
  • Competed at Showjumping Competitions
  • Jump Clubs
  • Clinics

Education

Cert Iv in SChool Based Education Support

TAFE Queensland
2024

Diploma - Travel And Tourism

Sarina Russo Institute
Brisbane City, QLD
2002

High School Diploma - undefined

Hillbrook School
Enoggera, QLD
2000

Skills

  • Data management
  • Data entry
  • User interface understanding
  • Materials preparation
  • Budgeting and finance
  • Document scanning
  • Public speaking
  • Staff development
  • Strong verbal communication
  • Risk management processes and analysis
  • Process implementation
  • Conflict resolution
  • Client assessment and analysis
  • Project Management
  • Team liaison
  • Self-motivated
  • Team leadership
  • Report writing
  • Data analysis

Volunteer Work

Dayboro Junior Rugby League Club

2021 - current

  • coaching open womens
  • assistant coach for under 10 & 11
  • canteen and bar duties
  • fundraising coordinator
  • league safe


Currently hold an Australian HR licence and Blue card

Timeline

Postal Mistress

Chapman Post
11.2013 - Current

Accounts Manager

Dept Of Education And Training
03.2006 - 02.2012

Payroll Manager

Cross Cranes
09.2002 - 02.2006

Receptionist

Taxbiz
12.2001 - 09.2002

Stable Hand

Warrego Warmblood Stud
2014 - 2017

Stable Hand

Vertical Valley Equine Services
2017 - Current

Cert Iv in SChool Based Education Support

TAFE Queensland

Diploma - Travel And Tourism

Sarina Russo Institute

High School Diploma - undefined

Hillbrook School

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Chloe CHAPMAN