Chloe Clark
Everton Park
Summary
Versatile and proactive professional with a diverse background in program support, personal assistance, education and hospitality. With a solid foundation in administrative roles, I have refined my organisational and multitasking abilities. As a teachers Aide I've demonstrated a passion for supporting student learning, development and promoting positive classroom environments, where students feel comfortable and encouraged. Additionally my experience in hospitality has strengthened my interpersonal skills and ability to thrive in a face-paced settings. Adaptable, detail oriented and dedicated is a blend of skills I will bring to the team.
Overview
12
12
years of professional experience
Work History
PERSONAL ASSISTANT
Sowila Designs
09.2023 - 05.2024
- Liaising with galleries
- Assisting at art exhibitions
- Assist with personal tasks
- Handling phone calls
- Purchasing of art supplies, materials and anything that was requested
- Offering general support and assistance
- Provide general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Responding to emails and other correspondence
PROGRAM SUPPORT OFFICER
Australian Healthcare Associates
11.2021 - 08.2023
- Making outbound calls
- Responding promptly to inbound calls
- Documenting notes from outbound and inbound calls
- Assisting schools with navigating the online portal and applications
- Proficient in the use of Zendesk
- Provide administrative support
- Handling inquires and providing support to schools
- Providing trouble shooting assistance
- Ensuring compliance with relevant legislation and policies
- Identifying and addressing potential issues that may impact online portal
- Enhanced communication within the team through regular meetings, detailed updates, and collaborative work sessions
- Data entry
- Attention to detail in tasks to maintain accuracy and precision
- Maintaining confidentiality and discretion when handling sensitive information
- Providing training and guidance to new staff
- Monitoring and responding to emails
- Undertaking any other tasks or responsibilities assigned by the manager
CUSTOMER CONTACT
MLC Life Insurance
05.2021 - 10.2021
- Responding to inquiries from policy holders regarding their insurance coverage, premiums and benefits
- Assisting customers with policy changes
- Providing guidance and assistance to customers
- Addressing customer complaints in a professional, timely and empathic manner
- Processing policy applications, renewals and cancellations
- Keeping accurate records of customer interactions
- Conducting outbound calls to follow up on renewals or lapsed policies
- Responding promptly to inbound calls
- Assisting customers with payment processing
- Assisting customers to access and operate online portal
- Attending training sessions
- Responding promptly to inbound calls
- Upholding MLC’s customer standards for service excellence and professionalism in all interactions
BARTENDER AND WAITRESS
Young Australian Hotel
01.2021 - 04.2021
- Mixing and serving alcoholic and non-alcoholic beverages
- Taking food and drink orders
- Assess customers’ needs, preferences and making recommendations
- Providing detailed information on menus
- Maintaining inventory and restocking supplies
- Cleaning and organizing the bar area
- Handling cash transactions and processing payments
- Checking ID to verify legal age
- Interacting with customers to ensure I am providing a friendly and welcoming atmosphere
- Staying attentive to the needs of guests in the dining area
- Greeting and seating customers
- Taking orders out to the dining area
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Ensuring tables are cleared, wiped down and reset for customers
- Cut and prepare garnishes and other perishables
- Maintained cleanliness and hygiene standards in the bar area and restaurant
- Working together with kitchen staff to ensure orders are prepared correctly and in a timely manner
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Always following proper food safety and hygiene standards
- Handling any customer complaints or issues professionally
TEACHERS AIDE
Risdon Vale Primary School
02.2018 - 12.2020
- Demonstrating, supervising, and participating in activities which enhance the physical, social, emotional and intellectual development of students
- Preparing indoor and outdoor areas for learning and recreational activities
- Assisting children with intellectual, physical, and behavioural difficulties (Autism, Cerebral Palsy and ADHD)
- Small group support
- Individual student support
- Assisting children individually to learn social skills
- Assisting teachers with preparing instructional materials and classroom activities
- Distributing and collecting lesson material
- Working with small groups of students to enhance the learning process of sounds (Jolly Phonics)
- Building positive relationships with students to create a safe and trusting environment
- Providing emotional support and a listening ear to students who were experiencing stress and trauma at home
- Ensuring classrooms are maintained in a tidy and safe manner
- Assisting with classroom setup
- Accompanying students on excursions and other educational outings
- Assisting with the Breakfast Club
- Assisting students with fine motor skills
- Documenting student progress
- Communicating with teachers on student progress
- Communicating with parents or guardians about student progress and behaviour when needed
- Attending staff meetings and professional development activities
- Following school policies and procedures, including those related to student safety and confidentiality
- Assisting students with using the bathroom, including helping them with clothing and hygiene
- Monitoring students who require assistance in the bathroom to ensure safety and well being
- Helping students who need assistance with mobility or physical disabilities to access bathroom facilities
- Working with other school staff such as nurses to provide appropriate support for students with toileting issues and needs
- Providing emotional support and reassurance to students who may feel anxious or embarrassed about toileting assistance
CLIENT SERVICE OFFICER
Building standards and occupational licensing
01.2016 - 02.2018
- Complete Electrical License renewals and processing new applications (Practitioner & Contractor).
- Process Working with Vulnerable People registrations.
- Assist with enquiries and advise on the procedures when applying for registration.
- Proficient in the use of the electronic systems used by Building Standards and Occupational Licensing being, Working with Vulnerable People database, Total Record Information Management (TRIM), Owner Builder Information System (OBIS), Occupation Licence (OCCLIC), Excel and Ezescan.
- Train staff in relation to Electrical Licensing and Rental Deposit Authority Finance One payments.
- Provide information (via email, telephone, face to face) to Practitioners and Contractors in relation to Electrical Licensing and qualifications required to obtain a licence. This includes educational requirements for local, national and international applicants, in addition to enquiries made in relation to mutual recognition agreements with other states.
- Archiving, filing and generally assist any staff member as required
- Provide excellent customer service in relation to reception duties. Assisting clients with their enquires in person and telephone.
- Able to work as a team member or unsupervised.
- Cash handling and EFTPOS operations.
- Excellent time management with great organisational skills.
- Fully aware and adhere to current Health & Safety regulations.
CUSTOMER SERVICE AND REGISTER OPERATOR
McDonald's, Red Rooster And Zambrero
01.2012 - 12.2016
- Taking customer orders accurately and efficiently for drive thru and front counter.
- Handled cash transactions with accuracy and integrity, ensuring proper cash handling procedures were followed.
- Processed various payment methods.
- Provided excellent customer service through attentive listening skills and prompt problem resolution.
- Resolving customer complaints and addressing concerns professionally.
- Packing orders accurately and efficiently
- Following cleaning schedules outlined by management
- Communicated effectively with coworkers to ensure smooth transitions between shifts.
- Stayed up-to-date on current promotions and store policies to provide customers with accurate information during transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Ensuring food health and safety standards are maintained at all times
- Following companies policies and procedures
- Learned duties for various positions and provided backup at key times.
Education
-
Skills
- Strong Communication
- Excellent customer service skills
- Ability to work in a fast paced environment
- Attention to detail
- Problem solving skills and initiative
- Time management
- Reliable
- Strong interpersonal skills
- Ability to work in a team
References
- Linda Bowering, Teacher, Risdon Vale Primary School, 0439 446 115
- Sonja Charney, Artist, Sowila Designs, 0434 405 564
Drivers licence
QLD manual Drivers licence.
Timeline
PERSONAL ASSISTANT
Sowila Designs
09.2023 - 05.2024
PROGRAM SUPPORT OFFICER
Australian Healthcare Associates
11.2021 - 08.2023
CUSTOMER CONTACT
MLC Life Insurance
05.2021 - 10.2021
BARTENDER AND WAITRESS
Young Australian Hotel
01.2021 - 04.2021
TEACHERS AIDE
Risdon Vale Primary School
02.2018 - 12.2020
CLIENT SERVICE OFFICER
Building standards and occupational licensing
01.2016 - 02.2018
CUSTOMER SERVICE AND REGISTER OPERATOR
McDonald's, Red Rooster And Zambrero
01.2012 - 12.2016
-