Chloe Cole
Guanaba ,Australia
Summary
Dynamic leader with a proven track record at Jummps Trampoline Park, enhancing customer satisfaction and team productivity through effective problem-solving and strong leadership. Expert in training and mentoring, with a focus on safety and positive coaching. Skilled in staff development and communication, significantly improving coaching skills and team efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Jummps Trampoline Park
04.2022 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased business productivity through implementation of efficient lesson structures and clear expectations for staff and coaches.
- Mentored junior staff to enhance their coaching skills by sharing extensive experience.
Gymnastics Coach
Super Performance Centre
09.2016 - 04.2022
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
Medical Receptionist
Queensland X-Ray
09.2021 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Assistant Administrator
B To A Little Shopfitting
04.2021 - 09.2021
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Calculated hours and submitted payroll to achieve timely distribution of funds for a 30-person team.
- Maintained personnel records and updated internal databases to support document management.
Education
High School Diploma -
Aquinas College
Southport, QLD11.2021
Skills
- Training and mentoring
- Goal-Oriented
- Staff Training
- Employee Motivation
- Staff Development
- Positive Coaching
- Safety awareness
- Patience and Empathy
- Strong Communication Skills
- Parental Communication
Certification
- Certificate I in Business
- Certificate II in Sport and Recreation
- Certificate III in Fitness
- WAG Intermediate Coaching - Gymnastics Australia - Expired 2024
- ACR Intermediate Coaching - Gymnastics Australia - Expired 2024
- ACR Intermediate Judging - Gymnastics Australia - Expired 2024
Timeline
Supervisor
Jummps Trampoline Park
04.2022 - Current
Medical Receptionist
Queensland X-Ray
09.2021 - 12.2021
Assistant Administrator
B To A Little Shopfitting
04.2021 - 09.2021
Gymnastics Coach
Super Performance Centre
09.2016 - 04.2022
High School Diploma -
Aquinas College
- Certificate I in Business
- Certificate II in Sport and Recreation
- Certificate III in Fitness
- WAG Intermediate Coaching - Gymnastics Australia - Expired 2024
- ACR Intermediate Coaching - Gymnastics Australia - Expired 2024
- ACR Intermediate Judging - Gymnastics Australia - Expired 2024
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