Chloe Coppleman
New Norfolk,TAS
Summary
- **Pharmacy Assistant**
- Assisted pharmacists in delivering exceptional customer service in a fast-paced retail environment, contributing to a 15% increase in customer satisfaction ratings.
- Managed inventory and ensured compliance with health regulations, demonstrating attention to detail and a commitment to safety.
- Developed strong product knowledge, enabling effective communication with customers regarding medications and health products.
- **Tatts Lotto Manager**
- Completed the Tatts Lotto Manager certification, enhancing leadership and team management skills specific to the lottery and gaming sector.
- Implemented strategies that improved team performance and sales outcomes, fostering a collaborative and motivated work environment.
- **Certificate I in Hospitality**
- Acquired foundational skills in customer service, food safety, and hospitality operations through practical training.
- Gained hands-on experience in food and beverage service, preparing for a career in the hospitality industry.
- **Certificate III in Fitness**
- Developed knowledge in exercise science, client assessment, and program design, preparing for a role as a fitness instructor.
- Enhanced communication skills to effectively motivate and support clients in achieving their fitness goals.
- **Certificate IV in Fitness (Current)**
- Currently pursuing a Certificate IV in Fitness to deepen expertise in advanced exercise programming, nutrition, and business skills.
- Engaging in practical workshops and work placements to apply theoretical knowledge in real-world settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tatts Lotto Manager
Blooms the Chemist
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Pharmacy Assistant
Blooms the Chemist
04.2023 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Sandwich Artist
SUBWAY®Restaurants
01.2023 - 04.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Graduated Year 10
Indie School
Glenorchy, TAS2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Goal setting
- Business administration
- Clear communication
- Computer skills
Certification
• Certificate I Hospitality, 2023
• Certificate III Fitness, 2023
• Certificate IV Fitness – current
• SIRCIND002 Support the Supply of Pharmacy Medicines and Pharmacist Only Medicines - current
Timeline
Tatts Lotto Manager
Blooms the Chemist
08.2024 - Current
Pharmacy Assistant
Blooms the Chemist
04.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
01.2023 - 04.2023
• Certificate I Hospitality, 2023
• Certificate III Fitness, 2023
• Certificate IV Fitness – current
• SIRCIND002 Support the Supply of Pharmacy Medicines and Pharmacist Only Medicines - current
Graduated Year 10
Indie School
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