Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHLOE COTTER

Centre Cook
6/18 Bayswater Terrace,QLD

Summary

Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Nightfill Manager

Woolworths Supermarket
Townsville, QLD
12.2021 - 03.2022
  • Monitored employee work to assess performance and identify knowledge gaps.
  • Prepared schedules and assignments to meet short- and long-term business demands.
  • Cross-trained team in secondary roles to expand operational diversity.
  • Provided teams with clear objectives and consistent, performance-oriented policies.
  • Covered daily business requirements with well-organized schedules and properly delegated assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Carried out day-day-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • Received and processed stock into inventory management system.

Fresh Department Manager

Woolworths Supermarket
Brisbane, QLD
05.2020 - 07.2021
  • Kept all paperwork current and compliant with internal standards and legal requirements.
  • Managed daily workloads by organizing effective schedules and delegating tasks.
  • Directed staff management, task delegation, merchandising and customer service.
  • Determined and implemented appropriate productivity, quality and service goals.
  • Completed cycle counts and monthly inventory.
  • Maintained compliance with health code standards.
  • Trained and led team of 25 department team members.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Assistant Store Manager (Relief)

Woolworths Supermarket
Brisbane, QLD
12.2020 - 02.2021
  • Collaborated with upper management to develop and implement business improvements.
  • Maintained operational performance with skillful handling of opening and closing tasks.
  • Adjusted to multiple demands and shifting priorities in fast-paced work environment.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used coordination and planning skills to achieve results according to schedule.
  • Handled calls per day to address customer inquiries and concerns.

Retail Shop Assistant

A Mays Inn Meats
Townsville, QLD
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Helped customers complete purchases, locate items and join reward programs.
  • Supported production needs by performing routine tasks using standard procedures and equipment

Retail Assistant Casual

ISP Fish Market
Townsville, QLD
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.

Education

Thuringowa State High School
Townsville, QLD

Skills

  • Flexible and Adaptable
  • Responsible
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Organization and Time Management
  • Managerial background

Timeline

Nightfill Manager

Woolworths Supermarket
12.2021 - 03.2022

Assistant Store Manager (Relief)

Woolworths Supermarket
12.2020 - 02.2021

Fresh Department Manager

Woolworths Supermarket
05.2020 - 07.2021

Retail Shop Assistant

A Mays Inn Meats

Retail Assistant Casual

ISP Fish Market

Thuringowa State High School

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CHLOE COTTERCentre Cook