Chloe Cottrell

During Covid I created my own business influenced by my artistic hobbies and abilities. This enabled me to gain extensive personal experience in many business areas, social media marketing and communications.

• Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
• Established strong customer relationships through excellent communication and attentive service.
• Expanded market reach with targeted marketing campaigns and strategic partnerships.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Enhanced artistic projects by incorporating innovative techniques and materials for impactful visual presentations.
• Conducted market research to inform product development decisions and identify potential growth areas.
• Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Ordered and maintained adequate supply of materials, supplies, and equipment.
• Increased brand visibility by creating and implementing targeted social media campaigns.
• Boosted engagement rates by curating relevant content for diverse audiences across multiple platforms.
• Developed a robust social media strategy, resulting in significant growth of followers and online presence.
• Enhanced customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
• Managed paid advertising campaigns, ensuring optimal return on investment through continuous monitoring and adjustment of ad spend.

I am currently working as a packing/ sorting team member at cotton on dc. I had the opportunity to team lead groups of up to 30 employees. I quickly learnt and built up my skills that enabled me to perform my team leader tasks and duties, these skills include extensive communication, time management, prioritising, multitasking, with an assertive but supportive team lead approach.

• I'm currently working as an online packing/sorter team member at the cotton on distribution centre
• Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
• experience in team leading up to groups of 40 employees.
• Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
• Extensive experience in packing, picking, sorting, inbound, Starter pallets and team leading.
• Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
• I have vigorous experience in training in and communications.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• I keep work areas clean, organized, and safe to promote efficiency and team safety
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Contributed to team success by completing jobs quickly and accurately
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
• Learned all required tasks quickly to maximize performance

• I worked as a fill in supervisor, Meaning whenever the current supervisor was unavailable or left early I was the team member put in charge
• I gained experience in leading employees, making sure the work place was functioning efficiently, multitasking between helping customers and employees alike
• I was in charge of employee breaks and shift changeovers, which always went smoothly and timely
• Supervisor role also gave me experience in inbound calls, helping customers with refunds, lost items, questions etc
• Handled all customer service issues quickly to maintain high satisfaction levels
• Operated register to process payments and collect cash payment for order totals
• Addressed and resolved customer complaints in a polite and professional manner
• Trained new team members by relaying information on company procedures and safety requirements
• Assisted customers in selecting merchandise best suited to needs.

• Learnt how to swiftly and adequately put out new and current stock
• Experiences in visual marketing and merchandising, helping with store set ups, closes and rearrangements
• Maintained customer satisfaction by focused on addressing customer needs and resolving concerns
• Used POS system to process sales, returns, online orders, and gift card activations
• Actively engaged customers to provide general assistance and information on store merchandise
• Worked closely with the shift manager to solve problems and handle customer concerns
• Processed customer returns to manage smooth refunds and exchanges following store procedures
• Engaged in friendly conversation with customers to better uncover individual needs