Chloe Cox
Aberdeen,NSW
Summary
Dynamic Customer Service Attendant with proven expertise at Coles in inventory management and effective communication. Excellent customer satisfaction through attentive service and efficient cash register operation. Committed to maintaining well-stocked merchandise and providing positive customer relationships, ensuring a seamless shopping experience. Reliable Customer Service Attendant with experience in handling customer inquiries, resolving issues and maintaining high customer satisfaction. Strong communication and problem-solving skills coupled with ability to multitask effectively. Proven track record of contributing to team success and enhancing overall customer experience. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
Work History
Customer Service Attendant
Coles
Scone
06.2023 - Current
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted customers with locating merchandise within the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service by helping customers locate items they were looking for.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Operated cash registers efficiently to process payments from customers.
- Answered incoming calls in a professional manner and responded to customer inquiries.
- Adhered to company policies and procedures related to customer service operations.
- Organised merchandise shelves according to company standards for visual appeal.
- Demonstrated excellent communication skills when interacting with customers in person or on the phone.
- Checked out customers quickly while maintaining high accuracy levels during checkout operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Certificate III - Beauty Services
TAFE NSW
Muswellbrook, NSW12-2024
Certificate II - Career Preparation
TAFE NSW
NSW06-2023
Skills
- Inventory management
- Cash register operation
- Visual merchandising
- Customer assistance
- Product recommendation
- Customer relationship management
- Order fulfillment
- Effective communication
- Attention to detail
- Customer focus
Future Career
- After working for several years and completing my Tafe courses I have researched and decided to follow a career in Administration.
- I believe the next step would be to obtain a traineeship in Business Administration where I can learn through a combination of Study and on the job skills.
References
- Adrian Down - Department Manager 0498 858 113
- Kaylene Stubbs - Department Manager 0407 755 585
Timeline
Customer Service Attendant
Coles
06.2023 - Current
Certificate III - Beauty Services
TAFE NSW
Certificate II - Career Preparation
TAFE NSW
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