Chloe Daprile
Salisbury,SA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service officer
Apollo Motorhomes
04.2022 - Current
- Working front of house serving and delivering exceptional service to rental guests by guiding them through the vehicle hand over and return. Including completing rental contracts, selling and education on ancillary products (liability reduction options, add ons etc), exceeding monthly KPIs while going above and beyond with customer service.
Sales Representative
Balfour Homes
01.2021 - 04.2022
- Being the first point of customer communication
providing friendly service while determining their eligibility and providing them with the correct information to suit their situations. Responsible for handling inbound enquiries while being the face of Balfour Homes creating and maintaining memorable relationships with customers. Meeting weekly KPIs, recognised as a top performer consistently exceeding set goals. Drove lead generation through networking, follow-up, and cold-calling.
Sales Representative
Various Roles
- Between 2017-2021 I worked various sales and customer service roles. some including door to door sales while others over the phone cold calling. I have also worked in various caravan parks and Hotels where i am required to give friendly service and help customers with any enquiries they may have.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
Skills
- Trained in Salesforce
- Customer Support
- Sales and Upselling
- Emotional Intelligence
- Aptitude
- Interpersonal communication
- Product and Service Knowledge
- Time Management
Timeline
Customer Service officer
Apollo Motorhomes
04.2022 - Current
Sales Representative
Balfour Homes
01.2021 - 04.2022
Sales Representative
Various Roles
Similar Profiles
Raymond Yuan FengRaymond Yuan Feng
Guest Service Officer at Apollo MotorhomesGuest Service Officer at Apollo Motorhomes
Richard GatlinRichard Gatlin
RV Technician at Bankston MotorhomesRV Technician at Bankston Motorhomes
DILROOP SINGHDILROOP SINGH
Reservation Team Member at Let's Go MotorhomesReservation Team Member at Let's Go Motorhomes
Remus RaduRemus Radu
Lawn Mower at Volunteer WorkLawn Mower at Volunteer Work
CHARITH MIHIRANGACHARITH MIHIRANGA
Senior Executive - Production & Operation Support at MAS Linea Aqua (Pvt) Ltd.Senior Executive - Production & Operation Support at MAS Linea Aqua (Pvt) Ltd.