Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chloe Denholm

Carrum Downs

Summary

Dynamic retail professional with extensive experience at Ritchie's IGA Supermarkets. Excelling in merchandising, sales and budgets, KPI's, rostering, stocktakes, ordering, good customer service and also leading a team of over 50+ team members everyday in different departments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Ritchies IGA Supermarkets
01.2021 - Current
  • Merchandising to greatly impact success of store and drive sales.
  • Projecting sales for the week to meet budgets.
  • Rostering weekly for team members in over 8 different departments.
  • Managing stocktakes to make sure they run smoothly and are accurate.
  • Ordering for dry goods and perishables, as well as other departments like produce, bakery and deli.
  • Showing excellent customer service day in day out.
  • Leading a team to deliver a well running store.
  • Taking over fully when Store Manager is away.

Full Time Service Supervisor

Ritchies IGA
05.2017 - 01.2021
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
  • Mentored junior staff members, fostering professional development and career growth opportunities within the company.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Certificate I - Teaching Studies

Curtin University
01-2023

High School Diploma -

Patterson River Secondary College
Patterson Lakes, VIC
01-2017

Skills

  • Problem-solving
  • Customer service
  • Retail operations
  • Time management
  • Team building and leadership
  • Sales techniques
  • Scheduling

Certification

St John Ambulance Australia

First Aid/ Resuscitation Certificate- Refresher completed in February 2025


Responsible Service of Alcohol Australia

RSA Certificate - Refresher completed in April 2025

Timeline

Assistant Store Manager

Ritchies IGA Supermarkets
01.2021 - Current

Full Time Service Supervisor

Ritchies IGA
05.2017 - 01.2021

Certificate I - Teaching Studies

Curtin University

High School Diploma -

Patterson River Secondary College

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