Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Dennis

Brunswick

Summary

Classically trained musician and multi-instrumentalist with substantial experience in customer-facing roles and retail operations. Combines a deep passion for music with a proven ability to manage stock, assist in production processes, and deliver excellent customer service both in person and over the phone. Skilled in communication, problem-solving and multi-tasking, with a focus on meeting and exceeding performance goals. Looking to contribute to a music retail environment where product knowledge, team collaboration, and outstanding service are key.

Overview

8
8
years of professional experience

Work History

Inbound Customer Service Representative

Buccheri Group / Map Coffee
02.2025 - Current
  • Answer and direct inbound calls with professionalism, ensuring smooth communication across departments.
  • Perform data entry and maintain accurate records for logistics and inventory.
  • Assist in pick packing, retail merchandising, and stock sales across various products.
  • Support production by coordinating roasting schedules and taking detailed meeting minutes.

Piano Tutor (Private Studio)

Chloe Dennis Music Tuition
04.2023 - 11.2024
  • Taught and mentored 10+ students weekly in piano, vocals, guitar and clarinet.
  • Utilized various teaching methods to accommodate diverse learning styles and abilities to support theory, technique and confidence.
  • Guided students through AMEB exams and instrument selection to ensure the right fit for their musical goals.
  • Organized recitals and practice sessions to build students' confidence and performance skills.

General Manager

Mr. Percival Cafe and Restaurant
10.2021 - 02.2023
  • Oversaw daily operations, ensuring adherence to company policies and standards.
  • Developed and implemented staff training programs to enhance team performance, ensuring speed, accuracy and excellent customer service.
  • Managed budget allocation, optimizing resource utilization across departments.

Lead Vocalist

Party Town Cover Band
01.2019 - 01.2021
  • Performed as the lead vocalist for a high-energy touring cover band, delivering engaging sets across a wide range of genres including; pop, rock, soul, funk and contemporary.
  • Maintained strong stage presence and audience connection, contributing to the band's growing reputation and repeat bookings at venues and private functions.
  • Learned and memoried full performance repertoires within 3-5 days.
  • Collaborated with musicians and sound technicians to ensure smooth rehearsals, efficient soundchecks and seamless live performances.

Classical Piano Tutor

Mandurah Catholic College
01.2018 - 12.2020
  • Developed personalized lesson plans to enhance student engagement and musical understanding.
  • Facilitated group classes, promoting collaboration and peer learning among students.
  • Assessed student progress through regular evaluations, providing constructive feedback for improvement whilst fostering confidence in their musical journey.


Education

Bachelor of Music - Classical Music

Western Australian Academy of Performing Arts
Mount Lawley, WA

High School Diploma -

John Curtin College of The Arts
Fremantle, WA
12-2017

Skills

  • Musical Instrument Knowledge: Analogue and Digital
  • Digital Audio Workstation Proficiency
  • Music Theory and AMEB Curriculum Understanding
  • Product Recommendation and Customer Tailoring
  • Customer Service and Client Support
  • Inventory Management and Replenishment
  • Problem Solving Under Pressure
  • Data Entry And Administration
  • Cash Handling and POS Proficiency

Timeline

Inbound Customer Service Representative

Buccheri Group / Map Coffee
02.2025 - Current

Piano Tutor (Private Studio)

Chloe Dennis Music Tuition
04.2023 - 11.2024

General Manager

Mr. Percival Cafe and Restaurant
10.2021 - 02.2023

Lead Vocalist

Party Town Cover Band
01.2019 - 01.2021

Classical Piano Tutor

Mandurah Catholic College
01.2018 - 12.2020

Bachelor of Music - Classical Music

Western Australian Academy of Performing Arts

High School Diploma -

John Curtin College of The Arts
Chloe Dennis