Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Diak

Dayboro,QLD

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.


Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate job seeker with strong organisational skills eager to secure a job position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Peer Support Worker

Marching Forward
02.2023 - 12.2023
  • Participated in ongoing training opportunities to stay current on best practices in mental health support services.
  • Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
  • Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
  • Elevated the overall quality of peer support services by adhering to ethical guidelines, maintaining professional boundaries, and continuously seeking opportunities for personal growth.
  • Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
  • Promoted self-advocacy among clients by teaching them effective communication skills for expressing their needs to healthcare providers.
  • Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
  • Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
  • Boosted client participation in recreational activities by organising outings that catered to diverse interests and abilities.
  • Provided crisis intervention support, helping clients navigate through challenging situations with appropriate resources and referrals.

Support Worker

Divergantz
11.2022 - 02.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Educated family members on various aspects of client care to enhance support networks during times of need.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Created, prepared, and delivered reports to various departments.
  • Conducted home visits to assess clients' home environment and provide support.

Customer Service Cashier

IGA Supermarket
06.2022 - 11.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required. Cross-training included completing Golden casket training in order to be at the highest capacity possible to tend to customers needs. Along with being a sales person in the deli section.



Education

No Degree -

Murrumba State Secondary College
Murrumba Downs

Skills

  • Empathy Development
  • Peer Advocacy
  • Recovery planning
  • Resource Navigation
  • Communication abilities
  • Relationship-building skills
  • Planning skills
  • Appointment Scheduling
  • Customer Service
  • Reliability and punctuality
  • Patience and composure
  • Customer inquiries

Timeline

Peer Support Worker

Marching Forward
02.2023 - 12.2023

Support Worker

Divergantz
11.2022 - 02.2023

Customer Service Cashier

IGA Supermarket
06.2022 - 11.2022

No Degree -

Murrumba State Secondary College

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Chloe Diak