Chloe-diane Burns-lorriman
Koondoola,WA
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Hungry Jack's
04.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in the store.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
Subway Sandwich Artist
SUBWAY®Restaurants
10.2020 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Increased repeat customer visits by providing friendly and engaging service.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Engaged with customers to gather feedback, using insights to refine service and offerings.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Allied Health Care Assistant
Bethanie Beachside Aged Care Home
01.2022 - 11.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Facilitated smooth patient transfers by coordinating with interdisciplinary teams and families for seamless transitions.
- Supported patients'' physical therapy goals through guided exercises and range of motion activities.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
- Provided emotional support to patients and families, fostering positive atmosphere in challenging times.
- Maintained clean and organized patient environment, reducing risk of infections and enhancing patient well-being.
Education
Diploma - Enrolled Nursing
North Metropolitan TAFE
Perth, WA06-2025
High School Diploma -
Ballajura Community College
Ballajura, WA10-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safe food handling
- Safety awareness
Certification
cert 2 childcare completed 2023
cert 2 hospitality completed 2023
cert 3 allied health care assistant completed 2023
diploma of nursing expected graduation june 2025
Timeline
Crew Member
Hungry Jack's
04.2024 - Current
Allied Health Care Assistant
Bethanie Beachside Aged Care Home
01.2022 - 11.2023
Subway Sandwich Artist
SUBWAY®Restaurants
10.2020 - Current
Diploma - Enrolled Nursing
North Metropolitan TAFE
High School Diploma -
Ballajura Community College
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