CHLOE DICKSON
Summary
Dedicated and passionate professional with nearly 6 years’ experience in the community services sector, focused on improving people’s quality of life and a passion for helping others. Proven experience in Rostering of Services, Coordination and planning services in the Community Services field within disability services and committed to service excellence and making a positive difference.
Overview
6
6
years of professional experience
Work History
Disability Program Coordinator
Morcare Services
08.2021 - Current
- Managing a caseload of 40 + Clients with a disability including Clients for other coordinators as required
- Implementing strategies to respond to identified client care needs and goals ensuring enablement and personal choice
- Provide advice to Clients regarding the full range of services within the funding allocated and ensure Clients are provided with options to best utilize their funding package
- Document Lifestyle Support Plans, training checklists, hazard and clinical management guidelines ensuring that they are comprehensive, promote independence, reflect goal progression, and provide current detailed instructions eg: training/instruction checklists
- Arrange regular face-to-face Client contact to review and assess progress towards goals and update Lifestyle Support Plans, training checklists, hazard and clinical management guidelines at least on an annual basis or when there is a change to the program
- Communicate Clients’ needs to the Recruitment and Rostering Team to ensure Support Workers’ skills and attributes are matched to Clients’ requirements
- Ensure Support Workers are informed of Clients’ care needs by entering and maintaining accurate shift notes in Carelink, and, for Complex Clients, Support Workers are informed directly of duties and given appropriate training and support to perform the duties of the shift
- Keep all Support Workers informed when there are: Changes to shift duties
- Clients, increased/ decreased needs
- Specific Therapist guidelines and any other recommendations
- Training and Development and Training Checklists are required
- Prepare in consultation with relevant stakeholders any holiday arrangements including agreements, funding approvals, Support Worker participation and ensure all parties involved are aware of arrangements and have signed off on the Holiday Agreement
- Attend and participate in Team Meetings/Case Management/Planning/Functional Independence Review Meetings/Support Worker Training etc, as required, arrange for other employees to attend these meetings as required and communicate any rostering changes to Rostering team
- Identify any specific or unique Client needs that require specialised training or skills, report these needs to Team Manager -Disability for further consideration
- Contribute and participate in Support Worker annual reviews
- Submit Variation Requests to Administration for variation of funding hours, and reporting on service delivery.
Rostering Coordinator
Morcare Services
02.2019 - 08.2021
- Communicate and coordinate with key internal and relevant external stakeholders as required in response to roster changes, roster concerns and complaints
- Demonstrate that appropriate customer service and communications are responded to within agreed time frames
- Ensure rostering meets SCHADS award rules, funding agreements and Client expectations
- Ensure all vacant shifts are covered with replacement/ new workers within allocated time frames
- Ensure all cancelled shifts are minimised wherever possible, notes are recorded, and that they are communicated and actioned correctly in Carelink
- Action any vacant shifts from the After-Hours Report
- Diversion of the phone system from the After-Hours service at 9am each weekday and actioning the 5pm diversion back to After-Hours before leaving each day
- Ensures Support Workers are provided with times and dates of shifts and have access to up to date and relevant details of the Shift requirements when Clients are deemed Standard
- Monitor and audit rosters and schedules within Carelink to ensure that support is delivered to Clients’ expectations in accordance with their service agreements
- Ensure appropriate rostering of Support Workers with work related injuries and Support Workers on return-to-work programs
- Collaborate with People and Culture to identify demographics and geographical locations required for additional Support Workers to meet Client service delivery requests
- Identify need for support worker training and communicate trends with leadership team.
Administrative Officer – Timesheets
Morcare Services
11.2018 - 02.2019
- Prepare for Timesheet processing by printing roster reports in duplicate to record Timesheets expected in the fortnight
- Maintain the Timesheet email box, print Timesheets, label & file electronically
- Send replies via email to Support Workers who have submitted a Timesheet
- Email/phone/SMS any workers whose Timesheet has not yet been received advising them that they must send immediately to be paid this FT (cut off 10.00 am Monday)
- Process all Timesheets, Training Forms, Mileage and Expenses in Carelink
- Communicate and coordinate with key internal and relevant external stakeholders as required in response to discrepancies on submitted time sheets
- Check to determine if Timesheets have missed cut off time, or have been missed and unprinted, or unprocessed, using Roster Reports, the Timesheet email box, and the Timesheet Not Ticked global roster in Carelink
- Check Timesheets against Payroll Details Report (provided by Payroll); fix and record errors
- Respond to appropriate customer service and communications within agreed time frames
- Support Program Coordinators to ensure scheduling meets funding agreements and Timesheets that have been submitted
- Consult with Administration regarding the Clients’ schedules and request variations to hours as required.
Administrative Officer – Receptionist
Morcare Services
10.2018 - 02.2019
- Reception duties including answering phones and transferring and announcing calls in a prompt and courteous manner
- Managing the front desk reception area and welcoming and announcing visitors
- Ensure adequate supplies of consumables, such as stationery, printer supplies, kitchen supplies, first aid kits and fire blankets
- Maintenance and distribution of Personal Protective Equipment (PPE) stock and registers for Support Workers and clients
- Ordering brochures, printed documents, business cards and other documents as required
- Monitor Out of Office Outlook electronic calendar to assist with the coordination of incoming calls
- Coordination and distribution of incoming and outgoing mail each day
- Monitoring and distribution of emails sent to the generic Morcare Email address
- Setting up new Client Program Information Folders for the Aged & Disability clients
- Email distribution of Bulletins/newsletters as well as any additional mail outs to Clients and/or Support Workers
- Contacting building management, phone, air conditioning and photocopier maintenance companies to resolve operational issues as required
- Model and lead the required work environment, culture, systems, and processes necessary to embed standards, behaviours and practices consistent with the Agency’s values, work health and safety and policy and legislative requirements.
Education
Certificate IV in Disability -
Chisholm Institute
01.2022
Victorian Certificate of Education -
Mount Lilydale Mercy College
01.2017
Skills
- Client Advocacy
- Disability Knowledge
- Strong Organisation
- Attention to Detail
- Flexible and Adaptable
- Multitasking
References
Available Upon Request
Timeline
Disability Program Coordinator
Morcare Services
08.2021 - Current
Rostering Coordinator
Morcare Services
02.2019 - 08.2021
Administrative Officer – Timesheets
Morcare Services
11.2018 - 02.2019
Administrative Officer – Receptionist
Morcare Services
10.2018 - 02.2019
Certificate IV in Disability -
Chisholm Institute
Victorian Certificate of Education -
Mount Lilydale Mercy College
Similar Profiles
MARY NYARSUKMARY NYARSUK
Disability Support Worker at Morcare ServicesDisability Support Worker at Morcare Services
ADDA LINETH AGUIRREADDA LINETH AGUIRRE
Disability/Youth/Aged Care Support Worker at Various Agencies Morcare Services, Ai care Services, MelbaDisability/Youth/Aged Care Support Worker at Various Agencies Morcare Services, Ai care Services, Melba
WILLI DANIELSWILLI DANIELS
Receptionist at CANON BUSINESS SERVICES/ AON RISK SERVICES, ATLANTA, GAReceptionist at CANON BUSINESS SERVICES/ AON RISK SERVICES, ATLANTA, GA
Ivy D. MooreIvy D. Moore
Social Insurance Specialist/Disability Program Expert/Program Leader at Social Security AdministrationSocial Insurance Specialist/Disability Program Expert/Program Leader at Social Security Administration
Haley HillHaley Hill
Medical Disability Program Specialist at Florida Department of HealthMedical Disability Program Specialist at Florida Department of Health