Chloe Digby
Sydenham
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lounge Attendant
Plaza Premium Lounge & American Express Lounge
03.2024 - 03.2025
- Streamlined check-in procedures for faster service, resulting in reduced wait times for guests.
- Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.
- Established rapport with frequent travelers through consistent recognition and personalized interactions, cultivating long-term relationships with valued clientele.
- Supported fellow staff members in various tasks, fostering an atmosphere of teamwork and collaboration within the lounge area.
- Managed high-volume periods with ease, prioritizing tasks while maintaining a friendly demeanor towards guests.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
Rostering Manager
Heartland Support Services
03.2023 - 08.2024
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Prepared employee schedules for maximum coverage during key hours.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Created, prepared, and delivered reports to various departments.
- Actively participated in recruitment efforts, evaluating candidates'' technical skills as well as their fit within the company culture.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and participant interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with participants to enhance participant satisfaction.
Receptionist Administrator
Construction Sciences
03.2019 - 10.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
Travel Agent
Flight Centre Travel Group
08.2018 - 03.2019
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
Assistant Store Manager
Novo Shoes
06.2015 - 01.2018
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
Assistant Store Manager
Harris Scarfe
01.2013 - 06.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Accounts Receivable Clerk
Visco Pump & Seal Group
10.2011 - 01.2013
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used MYOB and XERO to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Function Coordinator
Windy Hill
04.2009 - 10.2011
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Call Center Representative
Roam Tolling
02.2010 - 04.2011
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Certificate III - Tourism And Travel Management
Wodonga Tafe
08-2019
Skills
- Customer service
- Problem-solving
- Time management
- Verbal and written communication
- Goal setting
Accomplishments
Employee of the month for Melbourne Airport lounge in August 2024
Certification
- RSA
- ASIC
Languages
English
Native or Bilingual
Timeline
Lounge Attendant
Plaza Premium Lounge & American Express Lounge
03.2024 - 03.2025
Rostering Manager
Heartland Support Services
03.2023 - 08.2024
Receptionist Administrator
Construction Sciences
03.2019 - 10.2020
Travel Agent
Flight Centre Travel Group
08.2018 - 03.2019
Assistant Store Manager
Novo Shoes
06.2015 - 01.2018
Assistant Store Manager
Harris Scarfe
01.2013 - 06.2015
Accounts Receivable Clerk
Visco Pump & Seal Group
10.2011 - 01.2013
Call Center Representative
Roam Tolling
02.2010 - 04.2011
Function Coordinator
Windy Hill
04.2009 - 10.2011
Certificate III - Tourism And Travel Management
Wodonga Tafe
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