Chloe Duff
South Windsor
Summary
Energetic and adaptable professional with a knack for problem solving and team leadership. Offering a blend of analytical thinking and effective communication skills, eager to learn and thrive in the operations environment. Brings the ability to quickly grasp new concepts and apply analytical tools to enhance workflow efficiency. Committed to driving operational outcomes and delivering measurable improvements in the Operations Lead role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Acting Operations Lead
Healthsare NSW
12.2024 - Current
- Supervise daily operations of the Patient Transport Service, ensuring timely and high-quality service delivery.
- Lead a team of staff, providing guidance, performance management, and professional development opportunities.
- Serve as the primary contact for customer service, staff management, and work health and safety matters.
- Monitor and analyze operational data using dashboards and Computer-Aided Dispatch (CAD) systems to optimize patient transport schedules.
- Collaborate with Local Health Districts (LHDs) and stakeholders to maintain strong customer relationships and effective service delivery.
- Oversee risk management, emergency planning, and compliance with workplace health and safety standards.
- Conduct audits and manage resources such as vehicles and inventory to ensure efficient service operations.
- Balance competing priorities in a high-pressure environment while maintaining operational efficiency and staff engagement.
- Managed and allocated staff and material resources to meet demand.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
Patient Transport Officer
HealthShare NSW
08.2017 - Current
- Participated in ongoing training sessions to stay up-to-date on best practices for safe patient handling techniques.
- Demonstrated adaptability by effectively handling a wide range of situations, including difficult patients or unexpected emergencies.
- Enhanced patient comfort by providing compassionate care and timely transport services.
- Contributed to a positive workplace culture by maintaining professionalism at all times, even during high-stress situations.
- Reduced patient transfer times through effective communication and coordination with healthcare teams.
- Adhered to strict confidentiality policies when handling sensitive medical information related to patient diagnoses, treatments, and personal details.
- Assisted in lifting and transferring patients using proper body mechanics, minimizing injury risk for both patients and staff members.
- Assist and carry out patient care within the PTO scope of practice and in accordance with Healthshare policy and procedure.
- Demonstrate and participate in ongoing mandatory education and accreditation requirements to ensure safe work practice and compliance with procedures.
- Build collaborative working relationships with internal and external stakeholders and proactively anticipate customer needs where possible.
- Ensure a safe working environment for all through strict adherence with all relevant Work Health and Safety and Infection Control policies and procedures.
Intensive Therapeutic Foster Carer
Mackillop Family Services
03.2018 - 01.2023
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Established clear boundaries within the home environment that promoted respect for themselves and others.
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
- Implemented creative problem-solving techniques to address challenging behaviours exhibited by some foster children while maintaining a supportive atmosphere within the home setting.
- Implemented research-based interventions and strategies to support positive behaviour and social-emotional development.
- Helped reunify birth families through coordinated visitation strategies.
- Assisted older youth transitioning into adulthood by providing guidance on essential life skills and decision-making processes.
- Intervened in crisis situations and counselled children experiencing emergencies and disruptive incidents.
Traffic Team Leader & Traffic Control Supervisor
Evolution Traffic Control
10.2011 - 08.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built and maintained strong client and stakeholder relationships, leading to repeat business and referrals.
- Management of assets within the traffic department including completing all traffic vehicle inspections.
- Conducting safety audits onsite and recommending improvements to enhance safety and efficiency.
- Issuing of PPE and equipment as required.
- Attending site meetings and implementing toolbox talks ensuring clear instructions and expectations are set for all employees.
- Develop and modify TSG's and TMP's ensuring compliance with legislation, regulations, standards, codes of practice and site safety rules.
Traffic Controller & Civil Labourer
Roadworx
10.2010 - 10.2011
- Communicated clearly and effectively with team members using hand signals and radios.
- Improved traffic flow by efficiently coordinating and directing vehicular movements.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
- Contributed to the successful completion of numerous construction projects by providing reliable traffic management solutions in adherence to project timelines and budgets.
- Demonstrated adaptability by quickly learning new techniques required for specific construction projects, such as roadworks and civil maintenance.
- Read and interpreted documents such as safety rules, operating and maintenance instructions and procedure manuals.
Cashier & Service Desk Attendant
Woolworths Supermarket
01.2007 - 01.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Education
Higher School Certificate
Hawkesbury High School
Freemans Reach, NSW01-2010
Skills
- Operational efficiency
- Adaptability and flexibility
- Analytical thinking
- Teamwork and collaboration
- Performance improvement
- Customer service
- Problem-solving skills
- Team leadership
Certification
- Unrestricted NSW Driver's License
- First Aid Certificate
- Working With Children Check
- National Police Check
- Foster Carer Accreditation
- Sanctuary Model Training
- Trauma Informed Care Training
Timeline
Acting Operations Lead
Healthsare NSW
12.2024 - Current
Intensive Therapeutic Foster Carer
Mackillop Family Services
03.2018 - 01.2023
Patient Transport Officer
HealthShare NSW
08.2017 - Current
Traffic Team Leader & Traffic Control Supervisor
Evolution Traffic Control
10.2011 - 08.2017
Traffic Controller & Civil Labourer
Roadworx
10.2010 - 10.2011
Cashier & Service Desk Attendant
Woolworths Supermarket
01.2007 - 01.2010
Higher School Certificate
Hawkesbury High School
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