Chloe Durazza
Speers Point,NSW
Summary
Accomplished Store Manager at Caterpillar, adept in inventory management and customer service. Excelled in enhancing store operations, leading to increased customer satisfaction and sales. Skilled in training and mentoring, showcasing exceptional multitasking and organizational abilities. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Achieved significant improvements in store appearance and efficiency without compromising on service quality. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Store Manager
Caterpillar
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Completed daily paperwork and computer entry of sales data as established by management.
Traffic Controller
Guardian Traffic Services
11.2021 - 06.2022
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Studied traffic delays by noting times of delays, numbers of vehicles affected and vehicle speed through delay areas.
Delivery Driver
Cream Cartel
08.2020 - 06.2022
- Frequent communication with customers
- Wrote receipts for deliveries
- Heavy lifting
- Handled money according to company policy
- Completing weekly stock checks
- Late and overnight work
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
Education
TCR & IMP -
Licenses4Work
Cardiff, NSW10.2021
Toronto High School
Toronto, NSW09.2019
Certificate III - VET Retail Services
Toronto High School
Toronto, NSW09.2019
Skills
Customer Service
References
Area Manager
Madhvy Datt
0407 742 812
CoWorker
Tamara Kinsella
0410 028 436
CoWorker
Mia Lockyer
0410 304 930
Timeline
Store Manager
Caterpillar
10.2022 - Current
Traffic Controller
Guardian Traffic Services
11.2021 - 06.2022
Delivery Driver
Cream Cartel
08.2020 - 06.2022
TCR & IMP -
Licenses4Work
Toronto High School
Certificate III - VET Retail Services
Toronto High School
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