Chloe Edington
Sydney,Australia
Summary
Experienced Medical Secretary and Community Support Worker with exceptional organizational skills and the ability to excel independently or collaboratively. Eager to join a distinguished and welcoming team to enhance efficiency and uphold high standards of administrative support and patient care. Ambitious and quick learner, well-suited to contribute meaningfully to a reputable company.
Overview
13
13
years of professional experience
Work History
Community Aged Care Worker
Regal Healthcare
08.2024 - Current
- Assisted clients with daily living activities, promoting independence and overall wellbeing.
- Implemented fall-prevention strategies within clients'' homes to reduce risk of injury due to slips or trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Monitored client health and reported changes or concerns to appropriate healthcare professionals in a timely manner.
- Organized transportation services for clients when necessary, coordinating medical appointments or facilitating attendance at local events.
- Coordinated meal planning and preparation for clients based on individual dietary requirements and preferences.
Disability Support Worker
JJ Care Services
10.2023 - 10.2024
- Assisted with daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Cultivated strong client relationships, enhancing trust and loyalty.
- Efficiently managed schedules and care plans, optimizing service delivery.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Proficient in Manual Handling and Hoisting techniques.
- Competent in Medication Administration.
Senior Administration Officer
Hurstville Private Heart Centre
05.2023 - 10.2023
- Optimized appointment scheduling to enhance efficiency and capacity
- Drafted professional correspondence for hospitals and third-party recipients
- Executed accurate end-of-day financial reconciliations
- Managed surgical bookings and associated accounts
- Supervised coordination of 24-hour ECG/BP monitoring
- Expedited insurance claim processing for timely reimbursements, verifying coverage details and submitting accurate documentation.
- Ensured continuity of care for patients transitioning between providers or facilities by effectively coordinating required referrals.
- Decreased wait times for patients, effectively prioritizing urgent cases and managing physician schedules accordingly.
Senior Medical Secretary (PA) / Typist
Bayside Heart Centre
09.2020 - 05.2023
- Independently executed all administrative duties, including end-of-day reconciliation.
- Accurately typed echocardiogram and stress echo reports.
- Acted as a liaison, coordinating with practices, hospitals, and registrars.
- Enhanced office productivity by handling high volume of callers per day.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Efficiently scheduled appointments and managed diaries.
- Supervised coordination of 24-hour ECG/BP monitoring.
- Coordinated public and private surgical bookings.
- Precisely handled Medicare and Workers' Comp billing.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Prepared pre/post-admission documentation.
- Managed ordering and maintaining medical supplies/stock and stationery.
Medical Secretary
Sydney Orthopaedic Trauma & Reconstructive Surgery
09.2018 - 01.2020
- Served as a pivotal liaison, ensuring seamless coordination with patients, practices, hospitals, and registrars.
- Contributed to smooth daily clinic operations by managing multiple telephone lines, directing calls appropriately and taking detailed messages when needed.
- Enhanced clinic efficiency by streamlining appointment scheduling and preparation for post-op, physio, and fracture reviews.
- Conducted end-of-day reconciliation.
- Organized diagnostic test results and referrals for easy access by healthcare providers during patient consultations or rounds.
- Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
- Accurately managed processing of Medicare, Third Party and private insurance accounts, including end of day reconciliation and debtors accounts.
Medical Receptionist
Eastgardens Medical Centre
04.2017 - 09.2018
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Processed Medicare claims and private payments.
Administration Assistant
Thrifty Car Rentals
01.2012 - 01.2013
- Ensured all relevant documents were accounted for, prepared statutory declarations, and assisted with mail and documentation preparation.
- Recorded expenses and maintained accounting records.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
CPR/First Aid
Emergency Management Services
North Rocks, NSW 10-2024
National Police Check
NSW Police
09-2024
Certificate - NDIS Worker Module
NDIS
10-2023
Working With Children Check
NSW Government
10-2023
Certificate - RSA/RCG
NSW Government
08-2023
Medical Administration Cert III
TAFE NSW
NSW05-2015
Business Administration Cert III
TAFE NSW
NSW07-2014
Skills
- Mobility support Manual Handling
- Continence Care Bowel Care Catheter Care
- Vital signs monitoring
- Behavioural management
- Direct patient care
- Dementia care
- Medication administration
- Infection control
Timeline
Community Aged Care Worker
Regal Healthcare
08.2024 - Current
Disability Support Worker
JJ Care Services
10.2023 - 10.2024
Senior Administration Officer
Hurstville Private Heart Centre
05.2023 - 10.2023
Senior Medical Secretary (PA) / Typist
Bayside Heart Centre
09.2020 - 05.2023
Medical Secretary
Sydney Orthopaedic Trauma & Reconstructive Surgery
09.2018 - 01.2020
Medical Receptionist
Eastgardens Medical Centre
04.2017 - 09.2018
Administration Assistant
Thrifty Car Rentals
01.2012 - 01.2013
CPR/First Aid
Emergency Management Services
National Police Check
NSW Police
Certificate - NDIS Worker Module
NDIS
Working With Children Check
NSW Government
Certificate - RSA/RCG
NSW Government
Medical Administration Cert III
TAFE NSW
Business Administration Cert III
TAFE NSW
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