Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Chloe Fern

Warwick,QLD

Summary

Detail-oriented Front of House Attendant recognized for exceptional productivity and efficient task execution. Demonstrates strong capabilities in customer service, conflict resolution, and time management, fostering positive guest interactions. Proven ability to communicate effectively and work collaboratively within teams to ensure seamless operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House Attendant

Psycho Suzies Brewing
Warwick, QLD
05.2024 - Current
  • Took to-go phone orders from guests following outlined procedures.
  • Managed point-of-sale system operations such as entering items on order tickets.
  • Stocked service stations with ice, napkins and straws.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Assisted with menu item selection by providing knowledgeable recommendations to customers.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Filled and served various beverages for customers.
  • Collaborated with kitchen staff to ensure timely delivery of meals to customers.
  • Assisted with food preparation tasks as needed.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Delivered guest orders to correct tables or take-out counter.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.

Front of House Employee

Little Gallery Cafe
Warwick, QLD
08.2022 - 08.2024
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Maintained safe food handling practices to prevent germ spread.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Scrubbed and polished counters to remove debris and food.
  • Trained new front-of-house staff on policies, procedures, and customer service standards.
  • Provided take-out services to customers who preferred to dine offsite.
  • Greeted guests upon arrival, providing a warm and welcoming atmosphere.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Handled customer queries and complaints, ensuring satisfactory resolution.
  • Answered phone inquiries, taking reservations and providing information as needed.
  • Tailored orders to address customer allergies and gluten concerns.
  • Cross-trained in other areas such as bussing tables or interior sales if needed.

Cashier

Rolly's Party and Lolly Shop
Warwick, QLD
09.2020 - 08.2022
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained work area and kept cash drawer organized.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed sales transactions to prevent long customer wait times.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Performed other duties as assigned by management.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted and balanced cashier drawers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

Faith School of Distance Education
Brisbane, QLD

Skills

  • Cash handling proficiency
  • Phone etiquette
  • Guest satisfaction
  • Positive demeanor
  • Team player attitude
  • Outlook
  • Microsoft
  • Collaboration

Affiliations

Music

Singing

Guitar

Piano

Sewing

Pottery

Craft

Accomplishments

  • Captain of the Warwick Swim Club 2023-2024 season

Certification

  • Certificate 3 business
  • Certificate 3 music (In Progress)
  • Certificate 2 outdoor recreation (In Progress)

References

References available upon request.

Timeline

Front of House Attendant

Psycho Suzies Brewing
05.2024 - Current

Front of House Employee

Little Gallery Cafe
08.2022 - 08.2024

Cashier

Rolly's Party and Lolly Shop
09.2020 - 08.2022

High School Diploma -

Faith School of Distance Education

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Chloe Fern