Chloe Fogarty
Broome
Summary
Dynamic professional with extensive experience in restaurant management at Greeneking, excelling in team leadership and customer service. Proven track record in optimizing inventory management, reducing waste, and enhancing staff training programs. Adept at fostering collaboration and communication, ensuring high-quality service and guest satisfaction. Personal Licence holder with strong decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Assistant Manager
Greeneking
2023.06 - 2025.08
- Led daily operations to enhance team efficiency and service quality.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Developed training programs that improved onboarding experience for new hires.
- Monthly stock take, monitoring stocks throughout the month to look for any discrepancies.
- Rostering for the FOH and housekeeping team.
- Ordering of liquor stock.
- Implemented cost-saving measures through process optimization, improving overall operational efficiency.
- Analyzed customer feedback to identify areas for service improvement and enhanced guest satisfaction.
- Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Restaurant Manager
Seaview Hotel
2022.11 - 2023.06
- Managed daily restaurant operations, ensuring alignment with hotel standards and guest satisfaction.
- Trained and mentored staff, fostering a collaborative work environment and enhancing service quality.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Developed and executed staff schedules, balancing coverage with labor costs effectively.
Project Co-ordinator
Lanes Infrastructure
2021.04 - 2022.09
- Coordinated project timelines and deliverables to ensure alignment with overall objectives.
- Facilitated communication between team members and stakeholders, enhancing collaboration and information flow.
- Assisted in developing project documentation, including plans, schedules, and status reports for tracking progress.
- Monitored project milestones and provided updates to leadership on potential risks or issues affecting timelines.
Assistant Manager Trainee
Greeneking
2017.03 - 2021.03
- Assisted in training staff on operational procedures and customer service standards.
- Supported daily management tasks, ensuring seamless restaurant operations and guest satisfaction.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Analyzed customer feedback to inform service enhancements and drive business growth strategies.
- Provided excellent customer service through active listening, problem-solving, and effective communication skills.
Education
High School Diploma -
Sparsholt College
Winchester United Kingdom2012-07
Skills
Customer service skills
Money Handling
Team Leadership
Decision Making
Communication
Customer Relations
Key Holder
Personal Licence- The right to sell Alcohol
Team management
Time management
Recruiting and Interviewing
Certification
BIIAB Level 2 Award for Personal Licence Holders
Timeline
Senior Assistant Manager
Greeneking
2023.06 - 2025.08
Restaurant Manager
Seaview Hotel
2022.11 - 2023.06
Project Co-ordinator
Lanes Infrastructure
2021.04 - 2022.09
Assistant Manager Trainee
Greeneking
2017.03 - 2021.03
High School Diploma -
Sparsholt College