Chloe Fore

• Managing the design, build and implementation of family customer journeys from Lead to Enrolment
• Ongoing development of customer journeys for the 'Back-Up Care' stream of the business
• Proactive management of internal processes and CRM automation to uplift ways of working
• General CRM workflow and data management
• Documenting processes and customer journey mapping
• Creating CRM reports and dashboards to support various functions across the business
• Providing insights through data analysis of customer trends to inform strategic decisions
• Cross-functional collaboration with sales, customer service, marketing, technology and operations to ensure seamless customer experiences and strategies that drive engagement and business growth
• Key lead in delivering annual customer-facing projects across 80+ campuses, such as fee review and school leavers transitions
• Building and maintaining strong stakeholder relationships

• Pipeline management from the start to end enrolment sales cycle
• Responsible for the occupancy of seven campus locations across the NSW City/East Region within the OAC portfolio
• Providing exceptional sales and administrative support from Lead to Enrolment
• Commercial and occupancy forecasting for campuses across the portfolio of campuses
• Achieving 95%+ occupancy across three campus locations
• Implementing the QikKids upgrade and QK Enrol Feature in collaboration with various senior stakeholders
• Creating CRM automation to ensure effective and efficient communications with families
• Successfully launched ‘Book a Tour’ feature on the OAC website

During this time, I left the UK for Australia and travel. During this time I completed my regional farm work and short-term contract roles in between trips