Summary
Overview
Work History
Education
Skills
Hobbies and Interests
CONTACT
Timeline
Generic

Chloe Fulton

Merimbula,NSW

Summary

I attended Eden Marine High School until receiving my year 12 certificate. During year 10 in high school i developed interest in learning about Tourism, I completed my Certificate 3 in Tourism at Bega TAFE,

After finishing high school i developed a passion for looking after children and started working with a few different child care companies, I then decided to advance my studies more and completed my certificate 3 in Beauty Services, I have a passion for helping people and have experience in all different fields from beauty, to working with children and working with elderly and young adolescents with disabilities.

My love for helping people has now directed me in the direction to study counselling and mental health.



Overview

6
6
years of professional experience

Work History

Service Manager

Aspire OSHC
01.2025 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored service staff performance and provided feedback for improvement.
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Communicated with parents and other staff about student progress.
  • Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Salon Assistant/Beautician

Arcuthi
10.2024 - 01.2025
  • Helped prepare clients for hair service.
  • Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered telephone calls to provide information and schedule new appointments.
  • Massaged clients' scalp during shampoos.
  • Set appointments for approximately 20 clients per day.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Increased customer loyalty with exceptional customer service and follow-up care advice.
  • Educated clients on proper skincare routines and product usage to maintain their desired look at home.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Performed Beauty treatments such as eyes and brows tints and wax, Body waxing, manicures and pedicures.

childcare educator

Pambula village preschool
01.2023 - 01.2024
  • During working at Pambula village preschool, my responsibilities were to always make sure children were safe within the center, interacting with the children and the activities that were planned for the day, nappy changes, reading stories, dancing with the children and always putting the child’s needs first.

Independent support worker

Myself
01.2023 - 01.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.

Cleaner/Casual receptionist

Twofold bay motor inn
01.2022 - 01.2023
  • My role within this job as Head Cleaner was to make sure rooms were being kept clean and tidy so that when guests checked in the rooms were perfect. This included wiping down benches, skirting boards, cleaning the toilets, shower and vanity’s. Cleaning all furniture, vacuuming, moping and restocking necessity’s for the rooms.
  • My job roles during my time of doing fill in reception work included, making sure booking and payments were being done correctly, guests were always walking in and out of the office with a smile on their faces, having great communication and a bubbly personality so all guests felt comfortable. And just making sure guests were happy with their stay.

childcare educator

Cubby care Bairnsdale
01.2020 - 01.2020
  • My role in this job was to care for children ages 0-5, assisting in the day to day activities, nappy changes, encouraging and engaging with the children, speaking confidently with the parents and caregivers, supervising the children at all times.

Education

Certificate 3 - Tourism

Bega TAFE Campus
01.2019

Certificate 3 - Beauty Services

TAFE NSW
Bega, NSW
09-2024

Year 12 Certificate - undefined

Eden Marine High School
01.2020

Skills

  • Team leadership
  • Problem-solving
  • Customer service
  • Workplace safety
  • Office administration
  • Employee supervision
  • Goal setting
  • Staff management
  • Estimating and quoting
  • Staff training and development
  • Technical support
  • Relationship building

Hobbies and Interests

Going to the Gym, Spending times with friends and family, Walking in the outdoors, Studying

CONTACT

  • PHONE: 0459182511
  • Email: Chloe24801@hotmail.com

Timeline

Service Manager

Aspire OSHC
01.2025 - Current

Salon Assistant/Beautician

Arcuthi
10.2024 - 01.2025

childcare educator

Pambula village preschool
01.2023 - 01.2024

Independent support worker

Myself
01.2023 - 01.2024

Cleaner/Casual receptionist

Twofold bay motor inn
01.2022 - 01.2023

childcare educator

Cubby care Bairnsdale
01.2020 - 01.2020

Year 12 Certificate - undefined

Eden Marine High School

Certificate 3 - Tourism

Bega TAFE Campus

Certificate 3 - Beauty Services

TAFE NSW

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Chloe Fulton