Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chloe Gates

Mandurah,WA

Summary

Experienced customer service professional with eight years of work in fast-paced environments. Now excited to transition into the tourism industry, where strong leadership and problem-solving skills can be leveraged, while developing a good rapport with guests. A history of thriving in high-pressure situations showcases the ability to adapt quickly and remain focused. I am dedicated to prioritising safety and teamwork, with an eagerness to develop new skills in this fresh and challenging environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Team Member

Bunnings
Halls Head, WA
07.2021 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and sales.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Ensure safety protocols were followed at all times while operating machinery to work at heights.
  • Used pallet jacks to move items to and from warehouse locations.
  • Move, lift, and carry heavy objects in accordance with safety regulations and manual handling standards.

Customer Service Representative

Optus Stadium
Perth, WA
03.2018 - 03.2020
  • Provided customer service to guests during events.
  • Ensured that all safety regulations were followed by staff and guests.
  • Monitored crowd control within the arena during events to ensure compliance with occupancy limits.
  • Communicated regularly with management regarding event progress and potential issues that may arise during an event.
  • Inspected all areas of the arena prior to opening for safety hazards or other concerns.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.

Shift Runner

Domino's
Mandurah, WA
07.2015 - 08.2021
  • Monitored store performance to ensure operational excellence and customer satisfaction.
  • Coordinated staff scheduling and assigned daily tasks to team members.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Complied with company safety procedures, policies and regulations to promote a safe working environment.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.

Volunteer

Dolphin Discovery Centre
Bunbury
03.2021 - 03.2022
  • Ensured visitors had an enjoyable experience by providing interesting facts about an abundance of marine species housed in the facility
  • Implemented safety protocols to ensure patrons underwent smooth boarding and exiting on boat tours
  • Cared for 20+ juvenile Loggerhead sea turtles, guiding their rehabilitation process from intake to release. This included various roles; feeding, cleaning, weighing and measuring while observing and recording overall health
  • Received required training to conduct dolphin swim tours in a manner that is safe for both the participants and the marine life

Volunteer

Ningaloo Turtle Program
Exmouth
12.2020 - 01.2021
  • 5 week volunteer program collecting turtle nesting activity data of various sea turtle species along the Ningaloo coast
  • Independently monitored and surveyed kilometres of beaches
  • Accurately collecting data for each activity point, including species, nesting activity type and location

Education

High School Diploma -

Halls Head College
Halls Head, WA
11.2018

Skills

  • Effective Communication
  • Customer Service
  • Supervision and Leadership
  • Flexible and Adaptable
  • Reliable and Trustworthy
  • Safety Procedures
  • Money Handling
  • Problem-Solving
  • Multitasking
  • First Aid and CPR

Certification

  • Class C Driver's License
  • Dive Master Certification
  • Rescue Dive Certification
  • Dive First Aid
  • Senior First Aid

References

Kane Brown |  Department Co-ordinator | Bunnings

0420 570 138 | kane.r.brown@hotmail.com

Jane Parkinson-Jose | Team Leader | Bunnings

0400 022 284 | parko@jose@y7mail.com

Timeline

Operations Team Member

Bunnings
07.2021 - Current

Volunteer

Dolphin Discovery Centre
03.2021 - 03.2022

Volunteer

Ningaloo Turtle Program
12.2020 - 01.2021

Customer Service Representative

Optus Stadium
03.2018 - 03.2020

Shift Runner

Domino's
07.2015 - 08.2021

High School Diploma -

Halls Head College

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Chloe Gates