Chloe Gillam
Ashcroft ,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Support Team Manager
Kennards Self Storage
Sydney, Nsw
07.2020 - Current
- Organized, delegated and monitored daily operations of self-storage facility.
- Maintained accurate records of tenant information such as payment history, contact details.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Ensured that the storage units were clean and safe for tenants to use.
- Conducted regular inspections of the facility to identify any potential safety hazards or maintenance issues.
- Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.
- Responded to emergency situations such as fires or floods quickly and efficiently.
- Advised customers on the best storage solutions for their needs based on size, budget and other requirements.
- Implemented security measures including CCTV monitoring systems and access control systems at the facility.
- Inspected all incoming goods prior to entering the storage facility for damage or tampering.
- Assisted with inventory management tasks such as stocking shelves, organizing supplies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
Mcdonalds
Liverpool, NSW
03.2006 - 06.2020
- Developed and implemented customer service standards for staff to follow.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Scheduled shifts for staff members based on weekly forecasts.
- Managed team of 10-15 employees in fast-paced environment.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Responsible for interviewing, hiring and training new employees.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Performed administrative duties such as payroll processing, bookkeeping tasks.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Education
Ashcroft High School
Liverpool, NSWSkills
- Shift Management
- Staff Training and Development
- Customer Engagement
- Store maintenance
- Labor and food cost control
- Staff Scheduling
- Waste Reduction
- Recruitment and hiring
- Sales proficiency
- Security Monitoring
- Rent collection
- Facility Maintenance
- Customer Service
- Sales strategy
- Multitasking
- Teamwork and Collaboration
- Organizational Skills
- Written Communication
- Professionalism
Certification
- First Aid Certificate
- Full License
- Management Certificates
Timeline
Support Team Manager
Kennards Self Storage
07.2020 - Current
Manager
Mcdonalds
03.2006 - 06.2020
Ashcroft High School
Similar Profiles
Chantal BastiaansChantal Bastiaans
Centre Manager at Kennards Self StorageCentre Manager at Kennards Self Storage
Darren McKeonDarren McKeon
COMMERCIAL PROPERTY MANAGER at Kennards Self StorageCOMMERCIAL PROPERTY MANAGER at Kennards Self Storage
PRATIKA DEWANPRATIKA DEWAN
Assistant Manager at Kennards Self StorageAssistant Manager at Kennards Self Storage
Nadheer Al-jeburNadheer Al-jebur
Machine Operator at Goodman FielderMachine Operator at Goodman Fielder
BARIHAN PIRWAREBARIHAN PIRWARE
Sales Assistant at MyerSales Assistant at Myer